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SSPService, high memory usage in win10 - multiple systems

Matt Lawrence

Hey all,

SSPService.exe is bringing numerous windows 10 pro machines to a crawl in my department where the memory usage is 99-100% as seen under Processes in the task manager.  This appears to be 100% of the time.  

What is the current solution?  These machines are all on latest updates for Sophos and windows.   

Thanks,

matt



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  • 0 in reply to BoreasJeff

    A couple of options:

    1. Run Process Monitor (Microsoft/Sysinternals) to see what's going on, might hint at possible exclusion.

    2. Collect a General Profile ETL trace while the problem is happening. E.g.

    wpr.exe -start GeneralProfile

    Leave for a couple of minutes while you have the issue, then run:

    wpr.exe -stop C:\generalprofile.etl

    You can open the etl in Windows Performance Analyzer, which you can get from the Store or by installing the Windows Performance Toolkit from the SDK.

    You will not have symbols for the SSPService.exe process, but you might still be able to see what APIs it's calling, with the Microsoft Symbols loaded.  

    In either case, Support can use these files.

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