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Sophos Anti-Virus service fails to start

We have several clients machines that stopped displaying the Sophos shield in the system tray.  When I look at the services I notice that the Sophos Anti-Virus service is not running, so I right click on it and attempt to start it.  I get an error message

error.png

"WIndows could not start the Sophos Anti-Virus service on Local COmputer.  For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vender, and refer to the specific error code -2147467259."  When I look at the event log it is flooded with EVENT ID 0's comining from Sourrce Sophos AntiVirus Description: Exception caught in CInfrastructureModule::PreMessageLoop.

Event0.png

I also see Event ID 1000

Event1000.png 

What do I need to do so that the Sophos Anti-Virus will start running again?

:53413


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  • Hello everybody,
    on a Windows 7 Pro PC I have the same problem as 1111. I read also the article suggest by QC, but doesn't work... Sophos Antivirus service will not start.... and the client seems not to be connected to my Console...
    What can I do more?
    Thank you
    Roberto
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  • Hello everybody,
    on a Windows 7 Pro PC I have the same problem as 1111. I read also the article suggest by QC, but doesn't work... Sophos Antivirus service will not start.... and the client seems not to be connected to my Console...
    What can I do more?
    Thank you
    Roberto
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