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Uninstall failed from server endpoint (10.8)

Hello Sophos Community,

Windows 2008R2 - Sophos Endpoint 10.8

Unable to uninstall, cannot locate package 'Sophos Anti-Virus.msi' in specific source path. It is correct, it is not there.
Looking at Registry it says localpackage should be: C:\Windows\Installer\d0b4ddb5.msi
This package does not exist anymore.
Almost all folders in Programdata\Sophos are emptied of files, only folders remain.
We can start sophos and disable tamper protection, but without the MSI i am unable to uninstall.

How to uninstall sophos so we can run the installer from Sophos Central which now gives a error because it detects a old sophos.

Thank you for any help you can give.
I can create a support call with sophos but like to try this route first.

Arris



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  • Running the Sophos Anti-Virus-10.8.2.334.msi, meaning the exact same MSI as the version installed enabled us the uninstall it without any issues.

    Now we can run the setup from central and join it again.

    Thanks for the great support!! Really quick too.