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Help: Mal/Badsrc-C: what is it / removal help?

knownothing

Hi. Got Mal/Badsrc-C quarantined on my Sony vaio at the moment. Just got it this morning. I know little about the complexities of computers. Anyone got any advice on what to do with it? The 'perform action' options are only 'move' and 'delete'. I'm worried so advice would be much appreciated.

Thanks

Knownothing.

:10845


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    Hello onetime,

    if you are using the free MacHomeAV version the FreeTalk board is the better place to ask. Anyway I'll try to answer at least some of your questions here.

    is  "clear from list" the same as "delete"

    No. Clear from list just removes the information about the detection and the detected item and doesn't deal with it in any way

    the "clean up threat" button is not enabled

    As you've found out both buttons are disabled unless you unlock. In addition the status of the Clean Up Threat button depends on the value(s) in the Actions Available column. Which actions are listed? 

    how can I take care of the problem

    Take a look at the threat details and note the path. It's probably a cache location. You can try to locate the file using Finder. In addition you can check the log (from the Sophos Anti-Virus menu or the menu bar icon open Preferences..., tab Logging, button View Log).  

    I have not been able to locate the " Scan Local Drives" window

    Please try the following: close all Sophos windows, then either just click the Dock icon or from the menu icon click and select Open Sophos Anti-virus ...

    BTW: as Mal/Badsrc-C is usually detected in a cache location the file might no longer be present. A manual scan of the cache (assuming it no longer find the file) should clear it from the list (or - if you are sure the file is gone - you can use Clear From List).

    HTH

    Christian

    :14933
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  • 0

    Hello onetime,

    if you are using the free MacHomeAV version the FreeTalk board is the better place to ask. Anyway I'll try to answer at least some of your questions here.

    is  "clear from list" the same as "delete"

    No. Clear from list just removes the information about the detection and the detected item and doesn't deal with it in any way

    the "clean up threat" button is not enabled

    As you've found out both buttons are disabled unless you unlock. In addition the status of the Clean Up Threat button depends on the value(s) in the Actions Available column. Which actions are listed? 

    how can I take care of the problem

    Take a look at the threat details and note the path. It's probably a cache location. You can try to locate the file using Finder. In addition you can check the log (from the Sophos Anti-Virus menu or the menu bar icon open Preferences..., tab Logging, button View Log).  

    I have not been able to locate the " Scan Local Drives" window

    Please try the following: close all Sophos windows, then either just click the Dock icon or from the menu icon click and select Open Sophos Anti-virus ...

    BTW: as Mal/Badsrc-C is usually detected in a cache location the file might no longer be present. A manual scan of the cache (assuming it no longer find the file) should clear it from the list (or - if you are sure the file is gone - you can use Clear From List).

    HTH

    Christian

    :14933
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