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Standalone install not updating

Matteo S

Hello,

I have a new work computer that I needed to install Sophos on. My old work computer was running Sophos Endpoint 10.8.

I followed the instructions in the post linked below, which were helpful and I was able to get Sophos installed and updating.

However, the new installation of Sophos is only version 9.5. I had the impression that it would update automatically to version 10.8, but it seems like the AutoUpdate program is skipping through downloading the upgrades (when I force an update, "downloading package 1 of 3" displays quickly and then disappears). Does anybody know how I can upgrade Sophos to version 10.8?



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Parents
  • 0

    The RMS log:

     

    17.06.2020 15:24:39 13FC I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20200617-192439.log
    17.06.2020 15:24:39 13FC I Sophos Messaging Router 3.2.0.2013 starting...
    17.06.2020 15:24:39 13FC I Setting ACE_FD_SETSIZE to 138
    17.06.2020 15:24:39 13FC I Initializing CORBA...
    17.06.2020 15:24:40 13FC I Setting connection cache limit to 10
    17.06.2020 15:24:41 13FC I Creating ORB runner with 4 threads
    17.06.2020 15:24:41 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:24:41 13FC I This computer is part of the workgroup PSS
    17.06.2020 15:25:04 13FC I This computer is part of the workgroup PSS
    17.06.2020 15:25:04 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:25:04 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:25:04 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:25:04 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:25:04 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:25:04 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:25:04 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:25:06 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:25:06 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:25:06 13FC I This computer is part of the workgroup PSS
    17.06.2020 15:25:06 13FC E Failed to get parent router IOR
    17.06.2020 15:25:06 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 15:35:13 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:35:36 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:35:36 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:35:36 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:35:36 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:35:36 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:35:36 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:35:36 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:35:38 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:35:38 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:35:38 13FC E Failed to get parent router IOR
    17.06.2020 15:35:38 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 15:45:46 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:46:09 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:46:09 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:46:09 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:46:09 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:46:09 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:46:09 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:46:09 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:46:12 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:46:12 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:46:12 13FC E Failed to get parent router IOR
    17.06.2020 15:46:12 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 15:56:17 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:56:41 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:56:41 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:56:41 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:56:41 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:56:41 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:56:41 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:56:41 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:56:43 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:56:43 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:56:43 13FC E Failed to get parent router IOR
    17.06.2020 15:56:43 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 16:06:49 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 16:07:12 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 16:07:12 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.

     

    The same pattern repeats for the rest of the log.

Reply
  • 0

    The RMS log:

     

    17.06.2020 15:24:39 13FC I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20200617-192439.log
    17.06.2020 15:24:39 13FC I Sophos Messaging Router 3.2.0.2013 starting...
    17.06.2020 15:24:39 13FC I Setting ACE_FD_SETSIZE to 138
    17.06.2020 15:24:39 13FC I Initializing CORBA...
    17.06.2020 15:24:40 13FC I Setting connection cache limit to 10
    17.06.2020 15:24:41 13FC I Creating ORB runner with 4 threads
    17.06.2020 15:24:41 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:24:41 13FC I This computer is part of the workgroup PSS
    17.06.2020 15:25:04 13FC I This computer is part of the workgroup PSS
    17.06.2020 15:25:04 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:25:04 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:25:04 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:25:04 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:25:04 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:25:04 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:25:04 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:25:06 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:25:06 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:25:06 13FC I This computer is part of the workgroup PSS
    17.06.2020 15:25:06 13FC E Failed to get parent router IOR
    17.06.2020 15:25:06 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 15:35:13 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:35:36 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:35:36 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:35:36 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:35:36 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:35:36 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:35:36 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:35:36 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:35:38 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:35:38 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:35:38 13FC E Failed to get parent router IOR
    17.06.2020 15:35:38 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 15:45:46 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:46:09 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:46:09 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:46:09 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:46:09 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:46:09 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:46:09 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:46:09 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:46:12 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:46:12 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:46:12 13FC E Failed to get parent router IOR
    17.06.2020 15:46:12 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 15:56:17 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 15:56:41 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 15:56:41 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.
    17.06.2020 15:56:41 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:56:41 13FC I Getting parent router IOR from MCC-PRINTSRV.PSSASPON.LOCAL:8192
    17.06.2020 15:56:41 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV.PSSASPON.LOCAL: No such host is known.
    17.06.2020 15:56:41 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:56:41 13FC I Getting parent router IOR from MCC-PRINTSRV:8192
    17.06.2020 15:56:43 13FC E ACE_INET_Addr::ACE_INET_Addr: MCC-PRINTSRV: No such host is known.
    17.06.2020 15:56:43 13FC W Parent address unknown: No such host is known. (11001)
    17.06.2020 15:56:43 13FC E Failed to get parent router IOR
    17.06.2020 15:56:43 13FC E Failed to get certificate, retrying in 600 seconds
    17.06.2020 16:06:49 13FC I Getting parent router IOR from 10.21.1.56:8192
    17.06.2020 16:07:12 13FC I Getting parent router IOR from fe80::415d:3ced:4a61:4153:8192
    17.06.2020 16:07:12 13FC E ACE_INET_Addr::ACE_INET_Addr: fe80::415d:3ced:4a61:4153: No such host is known.

     

    The same pattern repeats for the rest of the log.

Children
  • 0 in reply to Matteo S

    This looks to be a networking issue as mentioned previously.  Your endpoint cannot reach 10.21.1.56 on port 8192.  At this point I would perform standard network troubleshooting.  Is this endpoint on the same network as MCC-PRINTSRV.PSSASPON.LOCAL (10.21.1.56)?  Is the server running?  Can you ping this IP?  Are there any network appliances that may stop this connection?

  • 0 in reply to MEric

    Okay, thanks for letting me know. I'll troubleshoot later this week when I am back at work.

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