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000000c1 Sophos Exploit Updates restart required (repeating)

Blood

Hello

I am seeing this notification on some, not all, of our Windows 10 clients and would appreciate some help, please.

Date/time                  Code        Description
21/10/2019 08:59:00 000000c1 Restart required for Sophos Exploit Prevention updates to take effect

Looking this up there is a Sophos article stating:

000000c1 Restart required for Sophos Exploit Prevention updates to take effect This is triggered by a pending reboot due to an Exploit prevention update or uninstall. Reboot the computer.

The computers have been rebooted several times but the notification persists.

Exploit Prevention is shown as active and the system seems to be functioning fine - all Sophos services started and working etc., and apart from the message all components are reporting as working/active in the Enterprise Console.

Can I safely ignore this message?

Thanks.



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  • +1

    Hello Blood,

    is the EXP version shown for these endpoints the latest (4.7.13.1460)? If not, could it be that these weren't actually restarted but shut down and started with fast startup enabled?

    Christian

  • 0 in reply to QC

    Thanks to both of you for replying.

    Christian, I think you hit the nail on the head. Most of these machines were being shutdown. This morning just two of them were reported with the error in the console so, after reading this, I shut down one, then switched it back on and the other I restarted. Sure enough, the one that was shut down showed the error again. The one that was restarted appeared with the error again, but the error disappeared after a few minutes. I restarted the other and it too resolved itself after a few minutes.

    Thank you for your help.

Reply
  • 0 in reply to QC

    Thanks to both of you for replying.

    Christian, I think you hit the nail on the head. Most of these machines were being shutdown. This morning just two of them were reported with the error in the console so, after reading this, I shut down one, then switched it back on and the other I restarted. Sure enough, the one that was shut down showed the error again. The one that was restarted appeared with the error again, but the error disappeared after a few minutes. I restarted the other and it too resolved itself after a few minutes.

    Thank you for your help.

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