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Sophos is not installed on my computer but it blocks my wifi internet access :-(

s teinturier

Hi all,

I've never heard about Sophos products till my staying in the hotel I am in those days.  It seems the hotel uses Sophos, as when I try to access internet (Wireless : Wifi connection provided by the hotel), there are two main issues : 

- either it totally blocks my internet access, whatever browser I use (Chrome, FF, Opera... all last stable versions for Win7)

- either I can sometimes access some websites, but not all (for "confidentiality" issues... ?! some are https ones, guys... )

 

And anyway, I had to desactivate my VPN access, which is a problem as I need it to enter my enterprise network. 

 

What a mess and so many time wasted with this very annoying issue.

It seems that similar issues have been frequently reported to your community pages. Could be a good idea to fix it.

It doesn't matter so much for me, as I am leaving this hotel tomorrow. But something is sure : I will not become a friend of Sophos products.

 

All the best,

S. 

Config : 

Win 7 (quite old, I know, but, but, but...)

Chrome 75.0.3770.142 (Build officiel) (64 bits)

Firefox Quantum 68.0.1 (64 bits)

...



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  • 0

    Hello S.,

    It seems the hotel uses Sophos
    could you be more specific what makes you think so?

    Even if some Sophos product is involved it's definitely not Endpoint, could be one of the firewalls. But anyway Sophos or this forum is the wrong addressee. It's the hotel that uses and configures the product in question.
    Or would you contact the vendor of the keycard if you can't unlock the door to your room in the hotel? Or the elevator manufacturer if the elevator refuses to take you to the rooftop terrace?

    Christian

Reply
  • 0

    Hello S.,

    It seems the hotel uses Sophos
    could you be more specific what makes you think so?

    Even if some Sophos product is involved it's definitely not Endpoint, could be one of the firewalls. But anyway Sophos or this forum is the wrong addressee. It's the hotel that uses and configures the product in question.
    Or would you contact the vendor of the keycard if you can't unlock the door to your room in the hotel? Or the elevator manufacturer if the elevator refuses to take you to the rooftop terrace?

    Christian

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