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Microsoft April 9 2019 update and Sophos Windows Server 2008 hanging issue.

Our Windows 2008 servers suffered the problem of hanging while booting after applying the Microsoft April update (KB4493458).

Following the Sophos article:

https://community.sophos.com/kb/en-us/133945#Enterprise%20Console

I can confirm that these affected servers have the Recommended version of Sophos Anti-Virus for Windows as 10.8.2.363 VE3.74.1, but they still hang for approximately 30 minutes when starting up on "Applying Settings".

I have found the only way to eliminate this is to either remove the Microsoft update, or change the Sophos services to manual so that they don't start, then the server starts normally.

I thought that, according to the above article, that the problem was resolved with this version of Sophos.

Anyone else have this issue still?

Thanks,

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0 jak over 5 years ago

Just as a test, does it help to exclude:
C:\programdata\sophos\

I wonder if it's similar to this thread:
https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/113115/windows-7-freezes-when-try-to-install-a-custom-sophos-av-package

Regards,
Jak
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0 jak over 5 years ago

Just as a test, does it help to exclude:
C:\programdata\sophos\

I wonder if it's similar to this thread:
https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/113115/windows-7-freezes-when-try-to-install-a-custom-sophos-av-package

Regards,
Jak
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0 Stuart Munday over 5 years ago in reply to jak

Hi Jak,

Thanks for your input.

It looks like

%programfiles%\Sophos\Sophos Anti-Virus\

and

%programfiles(x86)%\Sophos\Sophos Anti-Virus\

are already in the list of exclusions.

Thanks.
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