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re-initialize RMS

Daniel Gebler

Hello Sophos guys,

 

I am struggling with a few machines that report certification mismatch in the ReportData.xml.

 

It directs me to article 17266 - reinstall the clients. But is there no other way to re-initialize RMS on the client? 

 

I tried stopping RMS and Sophos Agent services, deleting the Private keys in the registry, deleting machine_id and then restarting the services. But that didn't work. I also tried to uninstall RMS via add-remove programs, then just let AutoUpdate reinstall it. That also didn't help.

 

I am sure I managed to solve this earlier without a complete reinstall. 

 

Any other ideas would be much appreciated.

 

Thank you

Daniel



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    Hi Daniel,

    Could you show us the certificate mismatch error you see in ReportData.xml?  Any errors in C:\ProgramData\Sophos\Remote Management System\3\Router\Logs\Router.log as well as C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs\Agent.log may be helpful.

    What version of Sophos Enterprise Console are you running and what version of RMS is installed on the endpoints?

    To reinitialize RMS on an endpoint, simply run ClientMRInit.exe in C:\Program Files (x86)\Sophos\Remote Management System\ as admin.  A restart of Sophos Agent and Sophos Message Router services may be required.  Instead of this I would recommend creating a redirection script to run on these issue endpoints as this also provides them with a fresh cac.pem and MRInit.conf from the Enterprise Console.  The SophosReInit.vbs file needs to be run on the issue endpoints as admin which can be done by executing it in an administrative command prompt or pushed out as a start-up group policy. https://community.sophos.com/kb/en-us/116737

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  • 0

    Hi Daniel,

    Could you show us the certificate mismatch error you see in ReportData.xml?  Any errors in C:\ProgramData\Sophos\Remote Management System\3\Router\Logs\Router.log as well as C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs\Agent.log may be helpful.

    What version of Sophos Enterprise Console are you running and what version of RMS is installed on the endpoints?

    To reinitialize RMS on an endpoint, simply run ClientMRInit.exe in C:\Program Files (x86)\Sophos\Remote Management System\ as admin.  A restart of Sophos Agent and Sophos Message Router services may be required.  Instead of this I would recommend creating a redirection script to run on these issue endpoints as this also provides them with a fresh cac.pem and MRInit.conf from the Enterprise Console.  The SophosReInit.vbs file needs to be run on the issue endpoints as admin which can be done by executing it in an administrative command prompt or pushed out as a start-up group policy. https://community.sophos.com/kb/en-us/116737

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