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Download of WindowsCloudServer failed from server http:∕∕dci.sophosupd.com.

Florian Stöffelmayr

Hello,

at another client, I get this error message from all computers running in an office, also the server, where I have direct access to;

- I can ping all sophos update locations, directly visiting gives success message

- I deleted the auto update Cache, as of
Sophos Endpoint Self Help: Update then reinitiated an update, SophosUpdate.log the contained this:

https://pastebin.com/a0ENj129

 

- directly entering a .dat location in Browser gives a 404

for example: dci.sophosupd.com/.../d45972bff24b15b7a3e33f97ca619c39fd84712757a326c22f2c3b0636a17ebc.dat

installed Sophos versions:

https://pastebin.com/5PA8TPNB

Last Agent Update:
6 months ago


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    Hello flo,

    two remarks:
    first      - you can upload files here, normally there's no need to use some external site
    second - you're using Central and this has its own forum. The group Endpoint Security and Control is primarily intended for the on-premise product. While the Endpoint Software forum is fine for questions related to the actual AV component please use the Central forum for everything else. There are seemingly subtle but significant differences - especially when it comes to updating (including licensing) and management.

    Can't say why these files don't exist - or why AutoUpdate thinks it has to download them. As said, the mechanism is different and I don't have a device to compare with.

    Christian

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  • 0

    Hello flo,

    two remarks:
    first      - you can upload files here, normally there's no need to use some external site
    second - you're using Central and this has its own forum. The group Endpoint Security and Control is primarily intended for the on-premise product. While the Endpoint Software forum is fine for questions related to the actual AV component please use the Central forum for everything else. There are seemingly subtle but significant differences - especially when it comes to updating (including licensing) and management.

    Can't say why these files don't exist - or why AutoUpdate thinks it has to download them. As said, the mechanism is different and I don't have a device to compare with.

    Christian

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