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How do I scan a NAS via an W10 endpoint?

neckbeard

Hi All

 

I have 5 x W10 PCs in a workgroup. They have a NAS attached with shares.

When i install Sophos endpoints to the machines, they scan the local machine.

 

How can i scan the data on the Synology NAS? Right clicking via the PC gives the generic 'Sophos Anti-Virus could not scan the selected item. Check if the drive is ready or if you have sufficient rights to access the selected item'

The user definately does have sufficent rights

 

The PCs and NAS will soon be joining the domain in the near future - does this make it any easier by chance?

 

Thanks in advance



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  • 0

    Hello Andy Fletcher,

    unless disabled in the policy On-Access scanning should scan files on the NAS when they are accessed. But you want to run an On-Demand scan, don't you?

    Right clicking via the PC
    users can access the(ir) share (and the files) without entering credentials? Does it work if the share is mounted as drive? 

    Christian

  • 0 in reply to QC

    Thanks for the reply

    Its already mounted as a drive.

    I'd like to do a scan on demand to prove its all good before joining to the domain. Rather than only scanning when accessed

  • 0 in reply to neckbeard

    Hello Andy Fletcher,

    the scan doesn't start at all, i.e. it immediately terminates with this message, you right-click and select scan?
    I'd use Process Monitor, it might provide some insight. Filter for file events Path starts with (applicable drive letter). This should show what makes the service think it can't access the drive.

    Christian 

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  • 0 in reply to neckbeard

    Hello Andy Fletcher,

    the scan doesn't start at all, i.e. it immediately terminates with this message, you right-click and select scan?
    I'd use Process Monitor, it might provide some insight. Filter for file events Path starts with (applicable drive letter). This should show what makes the service think it can't access the drive.

    Christian 

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