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WarehouseListData: Failed to load valid customer file content. Error: Cannot locate server for

Floki Saints

 Good Day!

 

I was trying to update other update management (Server_2) from another network to an update manager with internet access (Server_1). I was able to access the WEB CID of the Server_1 from Server_2 and able to download some files from it. However, I can't download updates when I tried to configure my update manager from Server_2 [http//Server_1/SophosUpdate]

 

Here's some logs came from SUMTrace:


2019-02-17 17:39:52 : Cmd-ALL << [I1021][CheckWarehouseAction-240c734a-4338-48b8-951b-2746dbd2809c][] Action 'CheckWarehouseAction-240c734a-4338-48b8-951b-2746dbd2809c' with caller '' started...
2019-02-17 17:39:54 : <ERROR> WarehouseListData: Failed to load valid customer file content. Error: Cannot locate server for 10.109.80.14/.../sumcf.dat
2019-02-17 17:39:54 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-17 17:39:56 : <ERROR> WarehouseListData: Failed to load valid backup customer file content. Error: Cannot locate server for 10.109.80.14/.../sumcf.bk
2019-02-17 17:39:56 : <ERROR> WarehouseListData: Failed to read customer file content.
2019-02-17 17:39:56 : Cmd-ALL << [E4010][240c734a-4338-48b8-951b-2746dbd2809c][WarehouseListData: Failed to read customer file content.] Warehouse check failed: WarehouseListData: Failed to read customer file content.
2019-02-17 17:39:56 : Cmd-ALL << [E400D][CheckWarehouseAction-240c734a-4338-48b8-951b-2746dbd2809c][] Action 'CheckWarehouseAction-240c734a-4338-48b8-951b-2746dbd2809c' with caller '' failed!
2019-02-17 17:39:56 : Cmd-ALL << [W4045] There was an error during HTTPS (secure) synchronization. The problem was related to the usage of HTTPS.
2019-02-17 17:39:56 : Cmd-ALL << [W4044] There was an error during HTTPS (secure) synchronization. However, the system is not falling back to HTTP because 3 days have not elapsed since the last successful synchronization.
2019-02-17 17:39:56 : Cmd-ALL << [E400E][] Event with dispatcher ID '' failed to execute.
2019-02-17 17:39:56 : Cmd-ALL << [I1020][] All events with dispatcher ID '' complete.
2019-02-17 17:39:57 : Cmd-Sock-856 >> DeleteObject CheckWare

 

What does sumcf.dat do for update manager? thanks a lot!



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  • +1 in reply to Floki Saints

    Hello Floki,

    just copy the warehouse
    a SUM maintains its own warehouse. It has to download from another warehouse (whether it's the life warehouse on the share or a copy). Updates imply the necessary initial download and creation of the warehouse.

    The path is correct, whether you need credentials (and which ones) depends on your IIS configuration. Anyway they are independent from your license credentials (and I'd advise against configuring IIS with them).

    The screenshot shows that updating succeeded on the 17th - though it refers to the configuration in use at this time. Your license has changed suggests some muddle. I'd View Update Manager Details (there are likely additional alerts or errors) and re-check the configuration and subscriptions (packages) on server_2. Once potential errors are corrected it should result in a successful update.
    If some obscure error persists I'd (once more) empty Warehouse and Working (stopping the SUM service before doing so), this should be safe insofar as it doesn't make things worse.

    Christian

  • 0 in reply to QC

    Hi Christian,

     

    I think the issue is now resolved.

    What I did is that I created a UpdateSource in Server_2 then pasted the Warehouse from Server_1. Was able to update from Update source.

    After I successfully updated the warehouse of server_2, I configured the its SUM then pointed it to http://Server_1/SophosUpdate

    Was able to confirm that Server_2 can download files from HTTP.

     

    Also I followed this one https://community.sophos.com/kb/en-us/64787, I just noticed that some files can't be downloaded from WEB_CID of Server_1 (Might be the cause of the problem earlier).

     

    Thanks!

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