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How to uninstall Sophos Endpoint Agent when Tamper Protection password is lost

Matthew Yeend

Hi there,

I've installed Sophos Endpoint Agent onto my laptop and now want to delete it as I've found out I don't need it. However, Tamper Protection is preventing me from uninstalling. I've been into Control Panel and uninstall, but a pop-up appears saying that Tamper Protection must be disabled before I can uninstall it. 

I've tried rebooting my laptop in safe mode and gone into Regedit and changed items in there and it seemed to of stopped Sophos and I could browse the web. However it didn't resolve the issue and it's still installed but I could do more on my laptop yesterday, but when I've gone back on my laptop today, it's gone back to square one and it's blocked websites that I would need to use for work (i.e. social media). 

How can I uninstall Sophos Endpoint Agent when I don't have the Tamper Protection password? Or how to disable Tamper Protection so that I can uninstall Sophos Endpoint Client?



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  • 0 in reply to Matthew Yeend

    Hello Matt,

    a UTM is a firewall so you'd definitely know you have one (and how to access it).

    Sophos Central requires a license and you'd have to sign up on the web to obtain the download link - again you'd remember. AFAIK Sophos Home (yet another option) whether licensed or free does not include TP and it also requires you to sign up.
    As you are asking I'm not sure which version you have installed - where did you get it from?

    Christian 

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