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ERROR: Could not find a source for updated packages - stand alone install

thomasrodriguez

Time: 11/4/2015 7:19:07
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 6160
Thread ID: 6164

I just installed sophos standalone on my home comptuer (win10 x64) and I put in the same credentials I used on my laptop a few months ago that is still updating and working but no luck.  Any suggestions?



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  • 0
    I have the exact same problem, only Process ID is 2088 and Thread ID 4704

    In my case my home PC works without a problem while the laptop can't update the antivirus.

    The ALC log states:

    x4 ALUpdate 0x32 0x143c 0x1 0x6 0x15e0 0x565d2131
    0x4 ALUpdate 0x32 0x143c 0x1 0xa3 0x15e0 0x565d214b
    0x4 ALUpdate 0x32 0x143c 0x1 0x52 0x15e0 0x565d214b
    0x4 ALUpdate 0x32 0x143c 0x1 0x7b 0x15e0 0x565d214d
    0x4 ALUpdate 0x32 0x128 0x1 0x6 0x4e4 0x565d241e
    0x4 ALUpdate 0x32 0x128 0x1 0xa3 0x4e4 0x565d2422
    0x4 ALUpdate 0x32 0x128 0x1 0x52 0x4e4 0x565d2422
    0x4 ALUpdate 0x32 0x128 0x1 0x7b 0x4e4 0x565d2423
    0x4 ALUpdate 0x32 0x16fc 0x1 0x6 0x1240 0x565d2472
    0x4 ALUpdate 0x32 0x16fc 0x1 0xa3 0x1240 0x565d2476
    0x4 ALUpdate 0x32 0x16fc 0x1 0x52 0x1240 0x565d2476
    0x4 ALUpdate 0x32 0x16fc 0x1 0x7b 0x1240 0x565d2477
    0x4 ALUpdate 0x32 0x1460 0x1 0x6 0x72c 0x565d2658
    0x4 ALUpdate 0x32 0x1460 0x1 0xa3 0x72c 0x565d265c
    0x4 ALUpdate 0x32 0x1460 0x1 0x52 0x72c 0x565d265c
    0x4 ALUpdate 0x32 0x1460 0x1 0x7b 0x72c 0x565d265d
    0x4 ALUpdate 0x32 0x828 0x1 0x6 0x1260 0x565d2788
    0x4 ALUpdate 0x32 0x828 0x1 0xa3 0x1260 0x565d278d
    0x4 ALUpdate 0x32 0x828 0x1 0x52 0x1260 0x565d278d
    0x4 ALUpdate 0x32 0x828 0x1 0x7b 0x1260 0x565d278e
  • 0 in reply to JorgeDiaz

    Hello JorgeDiaz,

    you saw the other two posts, didn't you? The alc.log (whether in raw format or interpreted) does not contain sufficient information for troubleshooting.

    Christian

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