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ERROR: Could not find a source for updated packages - stand alone install

thomasrodriguez

Time: 11/4/2015 7:19:07
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 6160
Thread ID: 6164

I just installed sophos standalone on my home comptuer (win10 x64) and I put in the same credentials I used on my laptop a few months ago that is still updating and working but no luck.  Any suggestions?



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    Hello thomasrodriguez,

    which product/component does it try to update (this is not on the screenshot)? Looks like the protocol level is not set to normal. Please check the ALUpdate log in %ProgramData%Sophos\AutoUpdate\Logs - this should tell from where it tries to update and why this fails.


    Christian

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  • 0

    Hello thomasrodriguez,

    which product/component does it try to update (this is not on the screenshot)? Looks like the protocol level is not set to normal. Please check the ALUpdate log in %ProgramData%Sophos\AutoUpdate\Logs - this should tell from where it tries to update and why this fails.


    Christian

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