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scan error on non existent folder C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\User Data

WoodsIT

The below was returned from our scheduled scan (config via the Enterprise Console):

User: NT AUTHORITY\SYSTEM
Scan: New scheduled scan
Machine: <hostname>

Scanning "C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\User Data\Default\Extension Rules\LOCK" returned SAV Interface error 0xa0040202: Scan failed.

Scanning "C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\User Data\Default\Extension State\LOCK" returned SAV Interface error 0xa0040202: Scan failed.

Scanning "C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\User Data\Default\Session Storage\LOCK" returned SAV Interface error 0xa0040202: Scan failed.

The above folder clearly does not exist! "C:\Documents and Settings\User\" so why is Sophos trying to scan it?? How do I tell it to not bother scanning it!!!

I have requested assistant from Sophos technical support via email. However they are less than useful (to be polite) and is giving me the run around and doesn't even appear to be even reading the info I sent to them.

I'm hoping someone on here can help me with this.

Thank You.



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    Hello WoodsIT,

    which OS (that it's Windows is clear) and SAV version? 
    The above folder clearly does not exist!
    You mean it's a Windows version 6 or higher and the path should be C:\Users\User\AppData, or? As for the 0xa0040202 - likely the path is not the cause but the lock on the LOCK file, and you can safely ignore this error. Of course in case the error is really, really that annoying you could exclude (but do so only for the scheduled scans) all files named LOCK (or more specific: all parentfolder\LOCK combinations).

    Christian 

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  • 0

    Hello WoodsIT,

    which OS (that it's Windows is clear) and SAV version? 
    The above folder clearly does not exist!
    You mean it's a Windows version 6 or higher and the path should be C:\Users\User\AppData, or? As for the 0xa0040202 - likely the path is not the cause but the lock on the LOCK file, and you can safely ignore this error. Of course in case the error is really, really that annoying you could exclude (but do so only for the scheduled scans) all files named LOCK (or more specific: all parentfolder\LOCK combinations).

    Christian 

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