Every hour the first failure occurs, I.E. failed to replicate. Upon running sudo /opt/sophos-av/bin/savupdate -v5 --debug, I received Failed to find supplement warehouse instead. and the details look like this:
Update to include '*' priority 10
Update to exclude 'sav-*' priority 20
Update to exclude 'sdf.xml' priority 20
Update to include 'sav-linux/licence*' priority 30
Update to include 'sav-linux/manifest.dat' priority 30
Update to include 'sav-linux/manifest.spec' priority 30
Update to include 'sav-linux/cidsync.upd' priority 30
Update to include 'sav-linux/common/*' priority 30
Update to include 'sav-linux/x86/*' priority 30
Update to include 'uncdownload/*' priority 20
Update to exclude 'talpa/*' priority 20
Update to include 'talpa/talpa-srcpack.tar.gz' priority 30
Update to include 'talpa/manifest.dat' priority 30
Update to include 'talpa/cidsync.upd' priority 30
Update to include 'talpa/copying' priority 30
Update to include 'talpa/talpa-ubuntu/combined.tgz' priority 30
Update to include 'talpa/talpa-ubuntu/talpa-binpack-ubuntu-x86_64-3.13.0-61-generic-100ubuntusmpwedjul29112134utc2015.tar.gz' priority 30
Update to exclude 'sav-linux/x86/32/*' priority 40
Update to exclude 'uncdownload/32/*' priority 40
Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
SOPHOS source is either SOPHOS, or the warehouse update source address.
Product line: 1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Product line: 5CF594B0-9FED-4212-BA91-A4077CB1D1F3 ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Product line: D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Product line: 16847572-641A-4310-94FB-7530471C2A25 ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Selecting package using recommended policy
Following SddsConfigTagPolicy
Warehouse contains 4 products
Warehouse contains 1 products matching our uuid
Warehouse contains 1 products matching tag=RECOMMENDED
SDDS synchronise result=4
Unable to synchronise files: result=4
log_entry: [E26245] Cannot locate server for http://dci.sophosupd.com/update/7/74/774de35825b1fcf0a9c28adf75a24333.dat
log_entry: [I20317] No proxy was used.
log_entry: [I40394] Successfully downloaded customer file
log_entry: [E59268] Cannot locate server for http://d1.sophosupd.com/update/catalogue/sdds.linux_free_SAV9100.1.xml
log_entry: [I23148] No proxy was used.
log_entry: [I40394] Successfully downloaded customer file
log_entry: [I96736] Looking for package 5CF594B0-9FED-4212-BA91-A4077CB1D1F3 9.10.0.3600.117
log_entry: [I45378] Found included product 16847572-641A-4310-94FB-7530471C2A25 3.60.0.5
log_entry: [I45378] Found included product D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD 3.60.0.5
log_entry: [I45378] Found included product 1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 9.10.0.6.2
log_entry: [I49502] Found supplement TBPS1.19 LATEST 1
log_entry: [E59264] Cannot locate server for http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml
log_entry: [I23144] No proxy was used.
SupplementWarehouseUnavailableException for http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml
Failed to find supplement warehouse. The update source address is http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml.
Failed to replicate from all update sources
Is this an outage, or is there some issue with the default installation of the Linux free product on Ubuntu 14.04 LTS desktop variant? Are the scheduled updates running under the correct security context is that why they get a different failure? Any help would be appreciated. Thank you.
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