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Sophos for Linux Failed to replicate from sdds:SOPHOS and Failed to find supplement warehouse

lylemsharp66

Every hour the first failure occurs, I.E. failed to replicate. Upon running sudo /opt/sophos-av/bin/savupdate -v5 --debug, I received Failed to find supplement warehouse instead. and the details look like this:

Update to include '*' priority 10
Update to exclude 'sav-*' priority 20
Update to exclude 'sdf.xml' priority 20
Update to include 'sav-linux/licence*' priority 30
Update to include 'sav-linux/manifest.dat' priority 30
Update to include 'sav-linux/manifest.spec' priority 30
Update to include 'sav-linux/cidsync.upd' priority 30
Update to include 'sav-linux/common/*' priority 30
Update to include 'sav-linux/x86/*' priority 30
Update to include 'uncdownload/*' priority 20
Update to exclude 'talpa/*' priority 20
Update to include 'talpa/talpa-srcpack.tar.gz' priority 30
Update to include 'talpa/manifest.dat' priority 30
Update to include 'talpa/cidsync.upd' priority 30
Update to include 'talpa/copying' priority 30
Update to include 'talpa/talpa-ubuntu/combined.tgz' priority 30
Update to include 'talpa/talpa-ubuntu/talpa-binpack-ubuntu-x86_64-3.13.0-61-generic-100ubuntusmpwedjul29112134utc2015.tar.gz' priority 30
Update to exclude 'sav-linux/x86/32/*' priority 40
Update to exclude 'uncdownload/32/*' priority 40
Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
SOPHOS source is either SOPHOS, or the warehouse update source address.
Product line: 1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Product line: 5CF594B0-9FED-4212-BA91-A4077CB1D1F3 ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Product line: D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Product line: 16847572-641A-4310-94FB-7530471C2A25 ( we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3)
Selecting package using recommended policy
Following SddsConfigTagPolicy
Warehouse contains 4 products
Warehouse contains 1 products matching our uuid
Warehouse contains 1 products matching tag=RECOMMENDED
SDDS synchronise result=4
Unable to synchronise files: result=4
log_entry: [E26245] Cannot locate server for http://dci.sophosupd.com/update/7/74/774de35825b1fcf0a9c28adf75a24333.dat
log_entry: [I20317] No proxy was used.
log_entry: [I40394] Successfully downloaded customer file
log_entry: [E59268] Cannot locate server for http://d1.sophosupd.com/update/catalogue/sdds.linux_free_SAV9100.1.xml
log_entry: [I23148] No proxy was used.
log_entry: [I40394] Successfully downloaded customer file
log_entry: [I96736] Looking for package 5CF594B0-9FED-4212-BA91-A4077CB1D1F3 9.10.0.3600.117
log_entry: [I45378] Found included product 16847572-641A-4310-94FB-7530471C2A25 3.60.0.5
log_entry: [I45378] Found included product D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD 3.60.0.5
log_entry: [I45378] Found included product 1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 9.10.0.6.2
log_entry: [I49502] Found supplement TBPS1.19 LATEST 1
log_entry: [E59264] Cannot locate server for http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml
log_entry: [I23144] No proxy was used.
SupplementWarehouseUnavailableException for http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml
Failed to find supplement warehouse. The update source address is http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml.
Failed to replicate from all update sources

Is this an outage, or is there some issue with the default installation of the Linux free product on Ubuntu 14.04 LTS desktop variant? Are the scheduled updates running under the correct security context is that why they get a different failure? Any help would be appreciated. Thank you.

:1021491


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  • 0

    Here is the first day of log files including the same failures:

    lyle@IT-Director:~$ sudo /opt/sophos-av/bin/savlog
    Time                             Category              Event
    Fri 31 Jul 2015 01:30:06 PM CDT: savd.daemon           Sophos Anti-Virus daemon started.
    Fri 31 Jul 2015 01:30:28 PM CDT: talpa_select.compiled NOTE: You are running Sophos Anti-Virus on a kernel for which Sophos does not provide binary kernel modules. Therefore the kernel modules have been locally compiled. Please see KBA14377 for supported platforms and kernels.
    Fri 31 Jul 2015 01:30:33 PM CDT: savd.daemon           On-access scanning enabled using talpa.
    Fri 31 Jul 2015 01:30:33 PM CDT: talpa_select.compiled NOTE: You are running Sophos Anti-Virus on a kernel for which Sophos does not provide binary kernel modules. Therefore the kernel modules have been locally compiled. Please see KBA14377 for supported platforms and kernels.
    Fri 31 Jul 2015 01:39:29 PM CDT: savscan.log           On-demand scan started.
    Fri 31 Jul 2015 01:39:34 PM CDT: savscan.log           On-demand scan finished.
    Fri 31 Jul 2015 01:52:08 PM CDT: savscan.log           On-demand scan started.
    Fri 31 Jul 2015 01:52:13 PM CDT: savscan.log           On-demand scan finished.
    Fri 31 Jul 2015 02:02:48 PM CDT: update.failed         Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
    Fri 31 Jul 2015 02:02:48 PM CDT: update.failed         Failed to replicate from sdds:SOPHOS
    Fri 31 Jul 2015 02:02:48 PM CDT: update.failed         Failed to replicate from all update sources
    Fri 31 Jul 2015 02:25:09 PM CDT: update.failed         Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
    Fri 31 Jul 2015 02:25:09 PM CDT: update.failed         Failed to replicate from sdds:SOPHOS
    Fri 31 Jul 2015 02:25:09 PM CDT: update.failed         Failed to replicate from all update sources
    Fri 31 Jul 2015 02:40:43 PM CDT: update.failed         Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
    Fri 31 Jul 2015 02:40:43 PM CDT: update.failed         Failed to find supplement warehouse. The update source address is http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml.

    :1021492
Reply
  • 0

    Here is the first day of log files including the same failures:

    lyle@IT-Director:~$ sudo /opt/sophos-av/bin/savlog
    Time                             Category              Event
    Fri 31 Jul 2015 01:30:06 PM CDT: savd.daemon           Sophos Anti-Virus daemon started.
    Fri 31 Jul 2015 01:30:28 PM CDT: talpa_select.compiled NOTE: You are running Sophos Anti-Virus on a kernel for which Sophos does not provide binary kernel modules. Therefore the kernel modules have been locally compiled. Please see KBA14377 for supported platforms and kernels.
    Fri 31 Jul 2015 01:30:33 PM CDT: savd.daemon           On-access scanning enabled using talpa.
    Fri 31 Jul 2015 01:30:33 PM CDT: talpa_select.compiled NOTE: You are running Sophos Anti-Virus on a kernel for which Sophos does not provide binary kernel modules. Therefore the kernel modules have been locally compiled. Please see KBA14377 for supported platforms and kernels.
    Fri 31 Jul 2015 01:39:29 PM CDT: savscan.log           On-demand scan started.
    Fri 31 Jul 2015 01:39:34 PM CDT: savscan.log           On-demand scan finished.
    Fri 31 Jul 2015 01:52:08 PM CDT: savscan.log           On-demand scan started.
    Fri 31 Jul 2015 01:52:13 PM CDT: savscan.log           On-demand scan finished.
    Fri 31 Jul 2015 02:02:48 PM CDT: update.failed         Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
    Fri 31 Jul 2015 02:02:48 PM CDT: update.failed         Failed to replicate from sdds:SOPHOS
    Fri 31 Jul 2015 02:02:48 PM CDT: update.failed         Failed to replicate from all update sources
    Fri 31 Jul 2015 02:25:09 PM CDT: update.failed         Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
    Fri 31 Jul 2015 02:25:09 PM CDT: update.failed         Failed to replicate from sdds:SOPHOS
    Fri 31 Jul 2015 02:25:09 PM CDT: update.failed         Failed to replicate from all update sources
    Fri 31 Jul 2015 02:40:43 PM CDT: update.failed         Updating from versions - SAV: 9.10.0, Engine: 3.60.0, Data: 5.15
    Fri 31 Jul 2015 02:40:43 PM CDT: update.failed         Failed to find supplement warehouse. The update source address is http://d1.sophosupd.com/update/catalogue/sdds.tbp.xml.

    :1021492
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