Trying to run sudo /opt/sophos-av/bin/savupdate. I keep getting the following:
Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
Failed to update from primary update source. Redirecting to secondary update source.
Failed to download 'sdds:SOPHOS': invalid authentication. Please check SecondaryUpdateUsername and SecondaryUpdatePassword.
Failed to replicate from all update sources
After nearly a week of email back and forth, Sophos Support finally tells me to come here.
It seems when I installed the free Sophos AV for Linux, I was supposed to get a license ID. I have discovered this is not the same thing as my Sophos ID, which only adds to my frustration. So I don't see anything in my automated emails from Sophos containing a license ID, and I am guessing this is why I can't update the AV.
Where can I get this license ID (and anything else required to update the AV)?
~ thanks, Eddie
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