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Odd behavior from monitor only policy

Has anyone else ever seen an issue where a subset of machines all in the same policy group, all showing same as policy, acting differently when processing the same file moves from local storage to a USB thumb drive? That is one machine processes the policy accordingly and flags the data control policy correctly in the logs and the other just notes a file was processed, no policy to be found?

:37645


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  • We have setup a content rule as shown below and applied it to a DLP pilot group; all members of which are showing same as policy accross the board. We are testing with the same parameters on all 5 machines in this group, i.e. - the same excel doc, copied to the same type of thumb drive via windows explorer however 1 of the machines will not trigger an event while the others do without a hiccup; its almost like this odd machine see's the policy to turn on datacontrol but doesn't get the rest of it to monitor for excessive CC #s.

    Policy:

    For any file

    where the file contains:

    1000 or more matches of Credit or debit card numbers [Global],

    and where the destination is

    Floppy Drive

    or Optical Drive

    or Removable Storage,

    Allow file transfer.

    Snippet of log from working machine:

    An "allow file transfer" action was taken.

                    Username: #######

                    Rule names: 'Excessive Credit Card Numbers'

                    User action: File copy

                    Data Control action: Allow

                    File type: Spreadsheet (Microsoft Excel-OPC)

                    File size: 14689

                    Source path: C:\Users\####\Desktop\CC_test.xlsx

                    Destination path: E:\CC_test.xlsx

                    Destination type: Removable storage

    Snippet from odd machine for same test case as working machine above:

    An "allow file transfer" action was taken.

                             Username: ######

                             User action: File save or copy

                             Data Control action: Allow

                             Destination path: G:\CC_test.xlsx

                             Destination type: Removable storage

    :37679
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  • We have setup a content rule as shown below and applied it to a DLP pilot group; all members of which are showing same as policy accross the board. We are testing with the same parameters on all 5 machines in this group, i.e. - the same excel doc, copied to the same type of thumb drive via windows explorer however 1 of the machines will not trigger an event while the others do without a hiccup; its almost like this odd machine see's the policy to turn on datacontrol but doesn't get the rest of it to monitor for excessive CC #s.

    Policy:

    For any file

    where the file contains:

    1000 or more matches of Credit or debit card numbers [Global],

    and where the destination is

    Floppy Drive

    or Optical Drive

    or Removable Storage,

    Allow file transfer.

    Snippet of log from working machine:

    An "allow file transfer" action was taken.

                    Username: #######

                    Rule names: 'Excessive Credit Card Numbers'

                    User action: File copy

                    Data Control action: Allow

                    File type: Spreadsheet (Microsoft Excel-OPC)

                    File size: 14689

                    Source path: C:\Users\####\Desktop\CC_test.xlsx

                    Destination path: E:\CC_test.xlsx

                    Destination type: Removable storage

    Snippet from odd machine for same test case as working machine above:

    An "allow file transfer" action was taken.

                             Username: ######

                             User action: File save or copy

                             Data Control action: Allow

                             Destination path: G:\CC_test.xlsx

                             Destination type: Removable storage

    :37679
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