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Data Control - PDF file with US SSN or Banking information.

BopBop

I set up few Data control policy for Banking information,  US SSN , etc. The policy is working fine. Whenever users  email any document with SSN or Banking information I do get notification.  However if user convert a document  to pdf file which has Banking or SSN , the policy doesn’’’’t recognize the file.  I couldn’’’’t find any option for file type.

Any suggestions ?

:12987


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    Hi,

    Can you contact Sophos support and send in some sample "converted" PDF documents, a verbose log (showing the file being scanned but not triggering the rule) and also the exported data control rule set? It is feasible that the conversion process is doing something odd to the PDF and if that is the case we can investigate whether it is a context extraction or content analysis issue.

    Thanks,

    John Stringer

    Senior Product Manager

    :13063
Reply
  • 0

    Hi,

    Can you contact Sophos support and send in some sample "converted" PDF documents, a verbose log (showing the file being scanned but not triggering the rule) and also the exported data control rule set? It is feasible that the conversion process is doing something odd to the PDF and if that is the case we can investigate whether it is a context extraction or content analysis issue.

    Thanks,

    John Stringer

    Senior Product Manager

    :13063
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