I have a case open with Tech Support on this issue, but unfortunately, my confidence is low on a resolution. They are unable to replicate my issue. I have exported all of my Data Control rules, files involved, etc. They just don't see the problem.
The problem is this: I have a sample file with all of the triggers known to man-kind for triggering Data Control. And it works perfectly whenever I copy the file to an external storage device such as a USB Drive or SD Card. Works great.
But, I can open up an email and send this same file as an attachment without any detection whatsoever. I've replicated this on two different machines in my environment. One XP. One Windows 7. Using Outlook 2007. Using Outlook Express. Running Outlook in Safemode. Copied from a local disk or network share.
The program is essentially useless if you can email confidential documents undetected like some kind of virtual Maginot Line. I'd love some suggestions or feedback that might point me to a solution, since I'm probably going to have to figure this out myself.
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