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Data Control and Outlook 2007

DC_IT_Manager

I have a case open with Tech Support on this issue, but unfortunately, my confidence is low on a resolution.  They are unable to replicate my issue.  I have exported all of my Data Control rules, files involved, etc.  They just don't see the problem.

The problem is this:  I have a sample file with all of the triggers known to man-kind for triggering Data Control.  And it works perfectly whenever I copy the file to an external storage device such as a USB Drive or SD Card.  Works great.

But, I can open up an email and send this same file as an attachment without any detection whatsoever.  I've replicated this on two different machines in my environment.  One XP.  One Windows 7.  Using Outlook 2007.  Using Outlook Express.  Running Outlook in Safemode.  Copied from a local disk or network share.

The program is essentially useless if you can email confidential documents undetected like some kind of virtual Maginot Line.  I'd love some suggestions or feedback that might point me to a solution, since I'm probably going to have to figure this out myself.

:17511


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    Your attempt to explain how the product works is welcome.  And the tech in question was sorry that he did not know about the defect.  Although other techs on other issues at Sophos were always willing to do a screenshare so I could better explain an issue, this one didn't seem to pickup my un-subtle hints.  "Let me show you what I'm talking about!"  To which the reply was, "It must be some Add-in or GPO you're running."

    And I see what you're saying about "storage - usb,sd cards" vs. "applications - Outlook"

    But the killer for me is that in Data Control Policies in the enterprise console, the rules are pretty clearly spelled out.  You pick from lists.  They include Outlook, Lotus Notes, etc.  There's no list that says, "Outlook, but only if you do A-E-I-O-U and sometimes Y"  

    Hopefully, this experience will lead to better understanding by TechSupport of their own products.  Knew I should have gone to the forums earlier.  

    :17583

    Adam in DC

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    Your attempt to explain how the product works is welcome.  And the tech in question was sorry that he did not know about the defect.  Although other techs on other issues at Sophos were always willing to do a screenshare so I could better explain an issue, this one didn't seem to pickup my un-subtle hints.  "Let me show you what I'm talking about!"  To which the reply was, "It must be some Add-in or GPO you're running."

    And I see what you're saying about "storage - usb,sd cards" vs. "applications - Outlook"

    But the killer for me is that in Data Control Policies in the enterprise console, the rules are pretty clearly spelled out.  You pick from lists.  They include Outlook, Lotus Notes, etc.  There's no list that says, "Outlook, but only if you do A-E-I-O-U and sometimes Y"  

    Hopefully, this experience will lead to better understanding by TechSupport of their own products.  Knew I should have gone to the forums earlier.  

    :17583

    Adam in DC

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