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Data Control and Outlook 2007

DC_IT_Manager

I have a case open with Tech Support on this issue, but unfortunately, my confidence is low on a resolution.  They are unable to replicate my issue.  I have exported all of my Data Control rules, files involved, etc.  They just don't see the problem.

The problem is this:  I have a sample file with all of the triggers known to man-kind for triggering Data Control.  And it works perfectly whenever I copy the file to an external storage device such as a USB Drive or SD Card.  Works great.

But, I can open up an email and send this same file as an attachment without any detection whatsoever.  I've replicated this on two different machines in my environment.  One XP.  One Windows 7.  Using Outlook 2007.  Using Outlook Express.  Running Outlook in Safemode.  Copied from a local disk or network share.

The program is essentially useless if you can email confidential documents undetected like some kind of virtual Maginot Line.  I'd love some suggestions or feedback that might point me to a solution, since I'm probably going to have to figure this out myself.

:17511


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  • 0

    There is no browser involved

    If you read John Stringer's post in the associated thread (The exclusions only apply to monitored applications and not storage monitoring (removable or optical) ) carefully you note that it says applications - thus the same logic applies to browsers, mail clients and whatever monitored applications are included.

    I had the same experience - Support could not reproduce the issue, I encountered it on some machines but not others (I was mislead as I saw it only on W7 and W2k8) and the case did not progress until I read I may have found a massive hole in Data Control which is slightly worring? - then it made click (and I had the opposite problem: seeing that what applies to mail also applies to browser). Using Process Monitor I saw that the file was only "touched" but not scanned - then it was obvious.

    Christian

    :17545
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  • 0

    There is no browser involved

    If you read John Stringer's post in the associated thread (The exclusions only apply to monitored applications and not storage monitoring (removable or optical) ) carefully you note that it says applications - thus the same logic applies to browsers, mail clients and whatever monitored applications are included.

    I had the same experience - Support could not reproduce the issue, I encountered it on some machines but not others (I was mislead as I saw it only on W7 and W2k8) and the case did not progress until I read I may have found a massive hole in Data Control which is slightly worring? - then it made click (and I had the opposite problem: seeing that what applies to mail also applies to browser). Using Process Monitor I saw that the file was only "touched" but not scanned - then it was obvious.

    Christian

    :17545
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