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Sophos Central blocking https://login.microsoftonline.com' due to category 'Spyware'

balletbob

Hi,

 

We had Office 365 services unavailable all day and have just figured out Sophos Central was incorrectly blocking login.microsoftonline.com' due to category 'Spyware' .

Just thought I'd mention it in case anyone else was having the same issue.

 

I've just manually updated the signatures on a computer and it's not resolved.

 

Anyone know how I can force update all the clients? I can't see how to do this from the console.

 

Is there a command line I can throw at all the computers with my own systems management tool?

 

Thanks

 

Damien



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  • 0

    Hello everyone. We’re sorry.  We regret any inconvenience to you or your customers caused by this incident.  We take issues like these very seriously and have made a number of significant changes to our processes and those of our supplier to insure that this doesn’t happen again. We have thoroughly reviewed the root cause analysis of this incident and for security reasons we don’t plan to publish it broadly. Please contact Sophos Support if you require an RCA.

    SureWin

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  • 0

    Hello everyone. We’re sorry.  We regret any inconvenience to you or your customers caused by this incident.  We take issues like these very seriously and have made a number of significant changes to our processes and those of our supplier to insure that this doesn’t happen again. We have thoroughly reviewed the root cause analysis of this incident and for security reasons we don’t plan to publish it broadly. Please contact Sophos Support if you require an RCA.

    SureWin

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  • 0 in reply to Sure Win

    An apology is worthless in this situation.  The amount of extra work due to Sophos crap is staggering.  

     

    Are you a manager making an official apology to customers or is this just an attempt to head off the angry mob of people who wasted their money on Sophos products?  I've never been as pissed off about a product, their awful support, and their dishonest management that pretend known issues are isolated incidents.  Why did you guys ask for logs from machines for this issue over and over when you KNEW it was a problem with your updater?

     

    Stuff this apology.  Get some refunds going for us for all the downtime and wasted support time. 

  • 0 in reply to David Laufnick

    Hi  I am a Sophos Support manager and I do sincerely apologize for the URL miscategorization. I'll take a look into your open cases with the Support team and then reach out to you.

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