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Issues with server protection on file server

GregBeck

Has anyone seen any issues with Sophos Central on file servers? 

We moved from on the on premises version of Sophos to the Sophos Cloud version.  When I updated our main file servers we started running into an issue where a server would stop serving files after a while (a few hours on the most active one/two weeks on another).  When on the desktop of the server everything seems fine. No CPU/memory/disk issue, \\server\share works fine locally.  

Remotely \\server\share just hangs for 30+ seconds until the connection times out.   Nothing seems to get the server running again except rebooting the whole thing.  It will then work fine for a while then break.   I can't find anything the event log or Sophos logging to point me in the direction of what is breaking.  

After I uninstalled Sophos on the busiest server the issue hasn't returned.  

 

Has anyone run into anything similar? 

 

I do have a ticket created with support.  At this point they just want me to test disabling features one by one until I can narrow the problem down.  I am trying to recreate the issue without needing actual users traffic.  I personally suspect the Cryptoguard (Intercept X?) since that is the part that is also causing us grief on the client side.



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  • 0

    We are using Sophos Central and just purchased and pushed Server Advanced to all of our servers thinking the Cryptoguard feature will be awesome to protect against ransomware. Well to our surprise it has done nothing but bring both of our file servers to their knees every 2 to 5 hours. The issue happening is exactly as described in this thread. Our users and paperless management system make hundreds of changes throughout the day and this seems to be causing Sophos to bring the shares down. Sophos does not report any alerts during this time and only a reboot will fix it, Removed Sophos and the issue is gone. Any news on a fix for this issue??

    Sophos support really needs an overhaul. If your going to have a product like this put a team together that can support it. I've had several issues with Sophos and I've had to solve all of them on my own. Sucks as the product as alot of potential.

  • 0 in reply to Wade Kappenman

    Wade,

    Out of curiosity what OS are the servers you are having problems with running?  In our environment it is our 2008R2 servers.   When testing I could recreate the problem on 2008R2 but not when I tried 2012R2. 

     

     

  • 0 in reply to GregBeck

    They are all Windows Server 2008 R2 Standard. 

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