Uninstallation failed. Update is currently in progress..

Question

I've exactly the same issue than in this post: 
 https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate 
 
 I've tried deleting the registry entry from this thread, however to no avail as well.Even deleted the folder that is mentioned. Also tried stoping the process. Still getting the error when I try uninstalling. 
 I've successfully uninstalled the other Sophos services. Auto Updater seems to be the last one. 
 Any other methods for uninstalling? What should I do?

Qoosh · Answer

Hi Peter , 
 Thanks for reaching out to us. 
 I'd suggest using the Sophos Zap tool to perform a full cleanup/removal of Sophos from the affected device. You can find more information on how to run the cleanup tool in the following article. - Sophos Zap 
 For the AutoUpdate issue you're experiencing, you can try checking the following registry locations. 
 Look for "isUpdating=1" in the path below and delete the entry. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus 
 You may also find this at: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags