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Install issues on Linux

Jersson Andrango

This software is governed by the terms and conditions of a licence agreement with Sophos Limited

Performing pre-installation checks to verify whether SPL can be installed on this machine
INFO: Verifying connections to Sophos Central
WARN: Server cannot connect to Sophos Central directly
ERROR: SPL installation will fail as a connection to Sophos Central could not be established
INFO: Verifying connections to Sophos Update Service (SUS) server
WARN: Server cannot connect to the SUS server (https://sus.sophosupd.com) directly
ERROR: SPL installation will fail as a connection to the SUS server could not be established
INFO: Verifying connections to the CDN server
ERROR: SPL installation will fail as a connection to a CDN server could not be established
SPL cannot be installed on this system, the pre-installation checks found some critical issues. Please review the logs and address the issues before attempting to reinstall



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  • 0

    Hi Jersson,

    Thanks for reaching out to the Sophos Community Forum. 

    Based on the logs you've shared, the system cannot reach Sophos' servers for updating or communication. 

    I suggest checking if the domains listed on the following page are accessible on the network the affected device is connected to. Alternatively, is it possible to connect to an unrestricted network to test with?
    - Domains and ports to allow

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0

    Was this resolved - I'm having the same issue on multiple Ubuntu installs. Can't get past pre-install checks where it fails here with the same error as above and at the same point. There are NO blocks in place to any Sophos ports/addresses and this used to work fine. I've also tried this on three different networks (work, tethered from my mobile and at home on my own fibre). I have logged a call, but it would seem that this issue might not be a local one but a hosted one? Thanks all

  • 0 in reply to MichaelMcLannahan

    Hi Michael,

    Could you try installing curl onto one of the Ubuntu devices in question? Looking into some previous cases, I found one instance where the installation could proceed normally once curl was installed. 

    If you can confirm this, I can work with our team to update the prerequisites we have documented so this is made clear going forward. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Qoosh

    Hi   - Thanks for your reply. I had already twigged this might be the issue too - I'd installed Curl as part of the diagnosis of the failed install. Strangley mine was still reporting to fail - but had in fact installed. My fellow team members have tested on some more machines this morning and I'm pleased to report... 

    CURL not pre-installed - Sophos now failing with latest script. Black heart

    CURL installed (v7.81.0) - Sophos installed. Green heart

    I think some more confirmation/testing might be needed - but it's very much looking like Curl is now a requirement as you suggested!

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