Install issues on Linux

Hi Jersson,

Thanks for reaching out to the Sophos Community Forum. 

Based on the logs you've shared, the system cannot reach Sophos' servers for updating or communication. 

I suggest checking if the domains listed on the following page are accessible on the network the affected device is connected to. Alternatively, is it possible to connect to an unrestricted network to test with?
- Domains and ports to allow

Was this resolved - I'm having the same issue on multiple Ubuntu installs. Can't get past pre-install checks where it fails here with the same error as above and at the same point. There are NO blocks in place to any Sophos ports/addresses and this used to work fine. I've also tried this on three different networks (work, tethered from my mobile and at home on my own fibre). I have logged a call, but it would seem that this issue might not be a local one but a hosted one? Thanks all

Hi Michael,

Could you try installing curl onto one of the Ubuntu devices in question? Looking into some previous cases, I found one instance where the installation could proceed normally once curl was installed. 

If you can confirm this, I can work with our team to update the prerequisites we have documented so this is made clear going forward. 

Hi Qoosh  - Thanks for your reply. I had already twigged this might be the issue too - I'd installed Curl as part of the diagnosis of the failed install. Strangley mine was still reporting to fail - but had in fact installed. My fellow team members have tested on some more machines this morning and I'm pleased to report... 

CURL not pre-installed - Sophos now failing with latest script. 

CURL installed (v7.81.0) - Sophos installed. 

I think some more confirmation/testing might be needed - but it's very much looking like Curl is now a requirement as you suggested!