We had a previous IT company that we have dropped and they supposedly removed Sophos Endpoint Protection on 200+ devices but we found it on 145 ish devices. They won't give us access to the portal and they are stating there is nothing they can do about these devices. I have tried contacting support and get referred to the manual removal process which just isn't feasible at the amount of devices we have.
I recall a similar instance years ago and there was a removal tool but support just absolutely refuses to help us. What are our options?
[edited by: Gladys at 5:44 AM (GMT -7) on 30 Oct 2023]