Reflexion will be End-of-life on March 31,2023. See Sophos Reflexion EoL FAQs to learn more.
Below are the logs
2022-12-22T08:33:36.2775293Z INFO : Did not discover an URL for a PAC file2022-12-22T08:33:36.2775293Z INFO : Attempting to connect using proxy '10.2.*.*:8190' of type 'Message Relay'.2022-12-22T08:33:36.3086130Z INFO : Set security protocol: 000008002022-12-22T08:33:36.3086130Z INFO : Opening connection to t1.sophosupd.com2022-12-22T08:33:36.3086130Z INFO : Request content size: 63862022-12-22T08:33:36.7773746Z INFO : Sending request2022-12-22T08:33:36.7773746Z INFO : Request sent2022-12-22T08:33:37.0117046Z INFO : Sending request2022-12-22T08:33:37.0117046Z INFO : Request sent2022-12-22T08:33:37.0273491Z INFO : Response status code: 2002022-12-22T08:33:37.0273491Z INFO : Response data size: 02022-12-22T08:33:37.0273491Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 2002022-12-22T08:33:37.0273491Z INFO : Telemetry Response: 2022-12-22T08:33:37.0428713Z INFO : Install result: Failed2022-12-22T08:33:37.0428713Z INFO : User profile unloaded2022-12-22T08:33:37.0585060Z INFO : Cleaning up extracted files2022-12-22T08:33:42.1367911Z ERROR : Failed to cleanup extracted files 'C:\\Program Files (x86)\\Sophos\\CloudInstaller': remove_all: The process cannot access the file because it is being used by another process.: "C:\\Program Files (x86)\\Sophos\\CloudInstaller"2022-12-22T08:33:42.1367911Z ERROR : Error downloading/running stage 2: Setup program failed with code: 12022-12-22T08:33:42.1524182Z ERROR : Exception: Setup program failed with code: 1
Just to add
this is not connected to internet and should get updates from UC & MR.
Hi Hemant,
Try using the command line switch for message relays when you're installing.- SophosSetup.exe --messagerelays=