Hi there
We are attempting to install the Sophos on a workgroup desktop and have received the Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy error.
Log:
2022-12-15T14:53:46.4321855Z INFO : Running C:\\Users\\User\\AppData\\Local\\Temp\\SophosSetup-1883130777\\Setup.exe
2022-12-15T14:53:46.4321855Z INFO : Stage 1 command-line options:
2022-12-15T14:53:46.4321855Z INFO : ---
2022-12-15T14:53:46.4321855Z INFO : Quiet mode on: 0
2022-12-15T14:53:46.4321855Z INFO : Automatic Proxy detection disabled: 0
2022-12-15T14:53:46.4321855Z INFO : No feedback mode on: 0
2022-12-15T14:53:46.4321855Z INFO : Dump feedback enabled: 0
2022-12-15T14:53:46.4321855Z INFO : Bypass competitor removal: 0
2022-12-15T14:53:46.4321855Z INFO : Using CRT catalog file path: --
2022-12-15T14:53:46.4321855Z INFO : Only register endpoint with Central: 0
2022-12-15T14:53:46.4321855Z INFO : Log messages between endpoint and Central: 0
2022-12-15T14:53:46.4321855Z INFO : Log command-line passed to executables: 0
2022-12-15T14:53:46.4321855Z INFO : Using custom server that hosts the installer stage2 filename: --
2022-12-15T14:53:46.4321855Z INFO : Using cloud group: --
2022-12-15T14:53:46.4321855Z INFO : Overriding computer name: --
2022-12-15T14:53:46.4321855Z INFO : Overriding computer description: --
2022-12-15T14:53:46.4321855Z INFO : Overriding domain name: --
2022-12-15T14:53:46.4321855Z INFO : Language will be set to: --
2022-12-15T14:53:46.4321855Z INFO : Using message relays: --
2022-12-15T14:53:46.4321855Z INFO : Proxy address: --
2022-12-15T14:53:46.4321855Z INFO : Proxy user name: --
2022-12-15T14:53:46.4321855Z INFO : Using custom customer token: --
2022-12-15T14:53:46.4321855Z INFO : Using specified products: --
2022-12-15T14:53:46.4321855Z INFO : Using certificates from the program data folder: 0
2022-12-15T14:53:46.4321855Z INFO : Setting non-persistent image: 0
2022-12-15T14:53:46.4321855Z INFO : Setting gold image: 0
2022-12-15T14:53:46.4321855Z INFO : MCS registration timeout for golden image: --
2022-12-15T14:53:46.4321855Z INFO : Using custom customer ID: --
2022-12-15T14:53:46.4321855Z INFO : Using specified user ID: --
2022-12-15T14:53:46.4321855Z INFO : Using local install source: --
2022-12-15T14:53:46.4321855Z INFO : Invoked as part of SEC migration: 0
2022-12-15T14:53:46.4321855Z INFO : ---
2022-12-15T14:53:46.4321855Z INFO : Detected architecture: 2
2022-12-15T14:53:46.4321855Z INFO : Using x86 program files for stage 2
2022-12-15T14:53:46.4321855Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-12-15T14:53:46.5012201Z INFO : About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-12-15T14:53:46.5012201Z INFO : Folder not present, nothing to delete
2022-12-15T14:53:46.5012201Z INFO : Running on x64, requesting x86 Stage2
2022-12-15T14:53:46.5012201Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/8c82f193-f57c-478f-9b99-50822beb3db9
2022-12-15T14:53:46.5012201Z INFO : Did not discover an URL for a PAC file
2022-12-15T14:53:46.5012201Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-12-15T14:53:46.5012201Z INFO : Set security protocol: 00000800
2022-12-15T14:53:46.5012201Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com
2022-12-15T14:53:46.5012201Z INFO : Request content size: 31
2022-12-15T14:54:49.6399760Z ERROR : WinHttpSendRequest failed with error 12002
2022-12-15T14:54:49.6399760Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
2022-12-15T14:54:49.6399760Z INFO : Cleaning up extracted files
2022-12-15T14:54:49.6399760Z ERROR : Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy
We have turned off proxy settings and retried and still same error/result.
Wondering if this is related to internet/ISP filtering rules.
This thread was automatically locked due to age.
