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High CPU load resulting in CAD application slowing down massively

One of our customers is experiencing massive performance issues (slow downs and sometimes freezes) while working with Autodesk AutoCAD (2022).

The CAD files he's working on are stored on a network share and he usually has about 3-4 open at a time.

Looking into task manager we could see, that Sophos (Endpoint and File Scanner) processes are taking up about 50% of the cpu.

We've made a few checks and found out the problem does not appear if we turn of the real-time file-scans.

Now that's obviously not a solution but an indication of the problem.

However we already have made exceptions for the locations of all the CAD-Files and even excluded the whole autocad program folder so there should be nothing left that has do be scanned.

These exclusions seem to work on his co-workers machines since they do not have any performance-drops.

Is there a way we can see, what the realtime-scan is doing (which files are beeing scanned)?



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