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sophos not completely removed on mac

Sholia Natorik

I uninstalled Sophos with "remove Sophos Endpoint", but every minute I get:

(system) <Warning>: failed lookup: name = com.sophos.xpc.broker, flags = 0x8, requestor = com.sophos.endp[320], error = 3: No such process

in the launchd.log on my MacOS Monterey

Seems to be the same problem as:

https://community.sophos.com/intercept-x-endpoint/f/discussions/131695/error-message

and:

https://community.sophos.com/intercept-x-endpoint/f/discussions/131114/error-message-in-launchd-log

But no working solution

Also I see that there are still sophos files in /Library/SystemExtensions related to

com.sophos.endpoint.networkextension and com.sophos.endpoint.scanextension

I tried this:

https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124391/how-to-remove-system-extensions

But also didn't help.

How do I completely remove sophos?

Thanks



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  • 0

    Hi Sholia,

    Thank you for reaching out via community. 

    You could try manually removing all the components by running the following commands.

    sudo rm -r /Library/Sophos\ Anti-Virus
sudo rm -r /Library/LaunchDaemons/com.sophos.*
sudo rm -r /Library/LaunchAgents/com.sophos.*
sudo rm -r /Library/Preferences/com.sophos.*
sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
sudo rm -r /Library/Application\ Support/Sophos/
sudo rm -r /Applications/Sophos\ Endpoint.app
sudo rm -r /Applications/Remove\ Sophos\ Endpoint.app
sudo rm -r /Applications/Sophos\ Endpoint\ Self\ Help.app
sudo rm -r /Library/Extensions/Sophos*
sudo rm -r /Library/Frameworks/SAVI-pyexec.framework
sudo rm -r /Library/Frameworks/SAVI.framework
sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework
sudo rm -r /Library/Frameworks/SophosGenericsCore.framework

    Hope this helps.

    Ismail Jaweed Ahmed (Ismail) 
    Senior Professional Service Engineer

  • 0 in reply to IsmailJaweed

    Hi Ismail, thanks for trying to help. From your list, there was only a file in /Library/Logs/Sophos\ Anti-Virus.log. All the other files are already removed. I removed the Anti-Virus.log as well, but didn't change anything at the problem

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