Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 15 subscribers
  • Views 1504 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I tried to run the Sophos installer to the computer of one of our managers. It did not complete the installation and generated the attached file. What may be the problem in that PC?

Markus_isii 
2022-08-09T07:59:27.1392492Z INFO : Running C:\\Users\\AQI\\AppData\\Local\\Temp\\SophosSetup-860105378\\Setup.exe
2022-08-09T07:59:27.1402478Z INFO : Stage 1 command-line options:
2022-08-09T07:59:27.1402478Z INFO : ---
2022-08-09T07:59:27.1402478Z INFO : Quiet mode on: 0
2022-08-09T07:59:27.1412441Z INFO : Automatic Proxy detection disabled: 0
2022-08-09T07:59:27.1412441Z INFO : No feedback mode on: 0
2022-08-09T07:59:27.1412441Z INFO : Dump feedback enabled: 0
2022-08-09T07:59:27.1412441Z INFO : Bypass competitor removal: 0
2022-08-09T07:59:27.1412441Z INFO : Using CRT catalog file path: --
2022-08-09T07:59:27.1422413Z INFO : Only register endpoint with Central: 0
2022-08-09T07:59:27.1432383Z INFO : Log messages between endpoint and Central: 0
2022-08-09T07:59:27.1432383Z INFO : Log command-line passed to executables: 0
2022-08-09T07:59:27.1432383Z INFO : Using custom server that hosts the installer stage2 filename: --
2022-08-09T07:59:27.1432383Z INFO : Using cloud group: --
2022-08-09T07:59:27.1432383Z INFO : Overriding computer name: --
2022-08-09T07:59:27.1432383Z INFO : Overriding computer description: --
2022-08-09T07:59:27.1442364Z INFO : Overriding domain name: --
2022-08-09T07:59:27.1442364Z INFO : Language will be set to: --
2022-08-09T07:59:27.1442364Z INFO : Using message relays: --
2022-08-09T07:59:27.1442364Z INFO : Proxy address: --
2022-08-09T07:59:27.1442364Z INFO : Proxy user name: --
2022-08-09T07:59:27.1452338Z INFO : Using custom customer token: --
2022-08-09T07:59:27.1452338Z INFO : Using specified products: --
2022-08-09T07:59:27.1452338Z INFO : Using certificates from the program data folder: 0
2022-08-09T07:59:27.1452338Z INFO : Setting non-persistent image: 0
2022-08-09T07:59:27.1452338Z INFO : Setting gold image: 0
2022-08-09T07:59:27.1462326Z INFO : MCS registration timeout for golden image: --
2022-08-09T07:59:27.1462326Z INFO : Using custom customer ID: --
2022-08-09T07:59:27.1462326Z INFO : Using specified user ID: --
2022-08-09T07:59:27.1462326Z INFO : Using local install source: --
2022-08-09T07:59:27.1462326Z INFO : Invoked as part of SEC migration: 0
2022-08-09T07:59:27.1462326Z INFO : ---
2022-08-09T07:59:27.1502198Z INFO : Detected architecture: 2
2022-08-09T07:59:27.1512177Z INFO : Using x86 program files for stage 2
2022-08-09T07:59:27.1512177Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-08-09T07:59:27.2180383Z INFO : About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-08-09T07:59:27.2180383Z INFO : Folder not present, nothing to delete
2022-08-09T07:59:27.2190357Z INFO : Running on x64, requesting x86 Stage2
2022-08-09T07:59:27.2190357Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/1911bfe7-1dea-4ef4-aa65-6880d80fb260
2022-08-09T07:59:27.2240228Z INFO : Did not discover an URL for a PAC file
2022-08-09T07:59:27.2240228Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-08-09T07:59:27.2250208Z INFO : Set security protocol: 00000800
2022-08-09T07:59:27.2260196Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com
2022-08-09T07:59:27.2260196Z INFO : Request content size: 30
2022-08-09T07:59:27.9939631Z INFO : Sending request
2022-08-09T07:59:27.9939631Z INFO : Request sent
2022-08-09T07:59:28.5205591Z INFO : Sending request
2022-08-09T07:59:28.5215554Z INFO : Request sent
2022-08-09T07:59:28.5215554Z INFO : Response status code: 200
2022-08-09T07:59:28.5215554Z INFO : Response data size: 175
2022-08-09T07:59:28.5215554Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-08-09T07:59:28.5225532Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs2-cloudstation-eu-west-1.prod.hydra.sophos.com","stage2_filename":"stage2-1.15.63.0-38c36c7059d0574f25588ef6571438fccedc0269d8f0ccba5b3ea9761d2f0689.tar.gz"}'
2022-08-09T07:59:28.5235474Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.15.63.0-38c36c7059d0574f25588ef6571438fccedc0269d8f0ccba5b3ea9761d2f0689.tar.gz
2022-08-09T07:59:28.5245488Z INFO : Did not discover an URL for a PAC file
2022-08-09T07:59:28.5255446Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-08-09T07:59:28.5265428Z INFO : Set security protocol: 00000800
2022-08-09T07:59:28.5265428Z INFO : Opening connection to downloads.sophos.com
2022-08-09T07:59:28.5265428Z INFO : Request content size: 0
2022-08-09T07:59:28.5644413Z INFO : Sending request
2022-08-09T07:59:28.5644413Z INFO : Request sent
2022-08-09T07:59:28.8945573Z INFO : Response status code: 200
2022-08-09T07:59:28.8965544Z INFO : Response data size: 3191170
2022-08-09T07:59:28.8975500Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-08-09T07:59:28.9035306Z INFO : Cleaning up extracted files
2022-08-09T07:59:28.9035306Z ERROR : Error downloading/running stage 2: create_directories: Access is denied.: "C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache"


This thread was automatically locked due to age.
Parents Reply Children
No Data
Unfiltered HTML