Multiple computers getting netio.sys BSOD after 2022.2.1.9 update

I have received an update to 2022.2.2.1, hopefully, this has fixed the issue. No updates on the KB as of yet.

I don't believe that is the fixed release we're waiting for. I'm told that the fix is in version 2022.3 which is being released on 11/10/22. 

I just triggered an update on my personal computer and the Core Agent updated to 2022.3.0.56.

I guess I am not on release group A ...

Did you open a ticket for this issue? Sounds like they may be prioritizing those that they know about. 

Qoosh  is there a way to get everyone facing this issue to release Group A?
By collecting Central UIDs through Sophos Community Staff Member? Or should everyone open a new case to be priorised?

Just as an update from our end:

In the meantime most of my users seem to be upgraded, including my own machine. The previous mitigation workarounds (Sophos groups and policies) have been removed.

I have one user that has hit severe issues and lost network connectivity on his device, he ended up completely removing Sophos and will now try to reinstall from scratch. He was one of the users with the test driver active, so this comes a bit as a surprise, but I hope it will resolve after a clean reinstall.

Besides that I have no reports of BSODs or other problems with the update so far. I am positive we can close this whole sad story soon.

I suggest proceeding in opening a support case. You can send your case number(s) to me via private message, and I will follow up with our team to expedite the process for those affected.

Hello all,

After the update 2022.3, some websites log on take 3-5 min with Cisco VPN on ( principal.com proton.me etc)

Anyone has same issue too? 

Yes, we do also have some sort us slowness too after the Core Agent 2022.3 update was released to us. And it seems that only the Chrome browsers are affected and NOT Firefox. But also going thru the Cisco VPN as you mentioned

Could you confirm this also please? Jae Lee 

Yes it is Sophos / Cisco VPN / Chrome is not working at all, Firefox work for some users, some users still have issues

After running the updated version for close to a week now, we can confirm that our issue has been resolved:

• The connectivity issue of the user mentioned in the previous post resolved after a full, clean reinstall
• We have not seen ANY BSOD since
• Even though my users have been sensibiIized, I have no reports of any other adverse effects.

I will thus close our pending support case now.

Thanks to everybody in here that chimed in, supported and worked on resolving this.

After running the updated version for close to a week now, we can confirm that our issue has been resolved:

• The connectivity issue of the user mentioned in the previous post resolved after a full, clean reinstall
• We have not seen ANY BSOD since
• Even though my users have been sensibiIized, I have no reports of any other adverse effects.

I will thus close our pending support case now.

Thanks to everybody in here that chimed in, supported and worked on resolving this.