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Multiple computers getting netio.sys BSOD after 2022.2.1.9 update

We're having an outbreak of DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD's in driver NETIO.SYS. Netio.sys caused BSOD's are usually tied to network drivers but that doesn't make sense because this started happening all of a sudden on multiple computers. These are fully patched/updated Windows 10 Pro computers. The common thing we're seeing is Sophos was updated to version 2022.2.1.9 around 7/20/22 on all of them. Any insight from Sophos on if the blue screen of death crashes are being caused by the latest version of Sophos?

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BBallLAL over 2 years ago in reply to Matthew Marsh +5

Yes, it's mindblowing that it would take a multi billion $ company this long to fix it. At least have an option for those affected by bad sofwtare updates to rollback to the previous version instead of…

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0 Matthew Alley1 over 2 years ago

I just got an email today from Sophos regarding an update.

It looks like at least the "Sophos Intercept X" component has been updated. I am running 2022.1.1.11 and I am seeing an update to 2022.1.1.22.

I wonder if this update has anything to do with our issue or if it's entirely unrelated.

The release notes just say:

Version 2022.1.1.22 New
Updated components
HitManPro.Alert has been updated to 3.8.4.37.

Found here: https://docs.sophos.com/releasenotes/index.html under "Endpoint - Sophos Intercept X - All versions"

I am going to push to our test users.
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0 Matthew Alley1 over 2 years ago

I just got an email today from Sophos regarding an update.

It looks like at least the "Sophos Intercept X" component has been updated. I am running 2022.1.1.11 and I am seeing an update to 2022.1.1.22.

I wonder if this update has anything to do with our issue or if it's entirely unrelated.

The release notes just say:

Version 2022.1.1.22 New
Updated components
HitManPro.Alert has been updated to 3.8.4.37.

Found here: https://docs.sophos.com/releasenotes/index.html under "Endpoint - Sophos Intercept X - All versions"

I am going to push to our test users.
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0 BBallLAL over 2 years ago in reply to Matthew Alley1

The engineer assigned to my case said that update is not related to the BSOD's we're having. The issue here is with the web components, not the Intercept X component.
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