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how to get the latest Intercept-X version for Servers manually?

LHerzog

Hi,

we have controlled updates for server and for a support case I need a test machine with the latest version of intercept-X.

The test computers have the latest version but it is shown as from 24th June. Quite old.

The guy from Sophos Support wrote me: "You can wait for the day as today on 7th July 2022, last Group D will received latest update which will be pushed by development."

Today is 14th July.

So I installed a new VM and downloaded the latest installer from Sophos Central. It installed the "old" regular versions.

Now as the server was in Central, I put it into the controlled updates test group, uninstalled and reinstalled the agent but it still picked the versions shown above.

That is the same version all our servers in that test group have.

I'm looking for Core Agent Version 2022.1.1.3 update.



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  • 0

    Thank you for reaching us. For the said version, the release for the server has been on hold and we're still waiting for our internal team for more updates about this, we'll keep you posted once we got word from them. However, you can reach out to your Account manager if you wish for your account to be added in order to get and do some testing for the said core agent version. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Thank you for reaching us. For the said version, the release for the server has been on hold and we're still waiting for our internal team for more updates about this, we'll keep you posted once we got word from them. However, you can reach out to your Account manager if you wish for your account to be added in order to get and do some testing for the said core agent version. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0 in reply to GlennSen

    thanks for confirmation. I was thinking in that direction..

  • FormerMember
    +1 FormerMember in reply to LHerzog

    Yes, to confirm, there isn't a command or setting you can do in Central or on your endpoints to force their order in the version roll-out process. That is controlled internally. In most cases, you will have to wait for your account to be assigned the new version. In exigent circumstances, GES can deploy to an account directly - but that is for specific testing only.

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