Sophos failed installation with FIM

Hi all, I have an issue when I want to install Sophos Intercept X on my server. I get the following error message : "Failed to install component(s): fim"

I see that in the log:

2022-06-28T06:17:16.3827942Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s): fim
2022-06-28T06:17:16.3827942Z INFO : Extracting CRT result from: C:\\Users\\ADMIN\\AppData\\Local\\Temp\\TelemetryConfig.json
2022-06-28T06:17:16.3827942Z INFO : Command 'SetupPlugin' completed with failure with reboot code '0' and error message 'Impossible d’installer le logiciel'.
2022-06-28T06:17:16.3827942Z ERROR : Installation failed.
2022-06-28T06:17:16.3827942Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/ccc450d7-cf26-043c-89e2-122a977f3433
2022-06-28T06:17:16.3827942Z INFO : Did not discover an URL for a PAC file
2022-06-28T06:17:16.3827942Z INFO : Discovered the system proxy http=our_proxy_adress;https=our_proxy_adress
2022-06-28T06:17:16.3827942Z INFO : Attempting to connect using proxy 'http=our_proxy_adress;https=our_proxy_adress' of type 'System'.
2022-06-28T06:17:16.3827942Z INFO : Set security protocol: 00000800
2022-06-28T06:17:16.3827942Z INFO : Opening connection to mcs2-cloudstation-eu-west-1.prod.hydra.sophos.com
2022-06-28T06:17:16.3827942Z INFO : Sending request for connection confirmation through potential proxy
2022-06-28T06:17:16.3827942Z INFO : Request content size: 0
2022-06-28T06:17:19.9839959Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-06-28T06:17:19.9995828Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-06-28T06:17:19.9995828Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-06-28T06:17:19.9995828Z INFO : Certificate check succeeded
2022-06-28T06:17:19.9995828Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-06-28T06:17:20.0308519Z INFO : Response status code: 200
2022-06-28T06:17:20.0308519Z INFO : Response data size: 168
2022-06-28T06:17:20.0308519Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-06-28T06:17:20.0308519Z INFO : Request content size: 1068
2022-06-28T06:17:20.0308519Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-06-28T06:17:20.0308519Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-06-28T06:17:20.0308519Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-06-28T06:17:20.0308519Z INFO : Certificate check succeeded
2022-06-28T06:17:20.0308519Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-06-28T06:17:20.0933500Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-06-28T06:17:20.0933500Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-06-28T06:17:20.0933500Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-06-28T06:17:20.1102549Z INFO : Certificate check succeeded
2022-06-28T06:17:20.1102549Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-06-28T06:17:20.1112596Z INFO : Response status code: 200
2022-06-28T06:17:20.1113313Z INFO : Response data size: 0

But I don't know what are blocking ?? If you have any ideas, or you get the same issue like me, reply to me please !!! Stuck out tongue winking eye

I have already try to remove, reboot and reinstall but same thing.

Thanks you in advance



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[edited by: Qoosh at 10:52 PM (GMT -7) on 4 Jul 2022]