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Sophos DLP rule block internal network links

Supporter0711

Dear all,

We have following issues with a couple of users - They not able to open a link in Outlook, it doesnt matter if its link to a local or a network file.Most after hours the link opens, somtimes they not able to upload files in the webbrowser, for example when you click choose files and the explorer should open - this happens after minimum 1 hour, till then the browser is freezed.

We able to identifyed that our DLP Rule is the reason for this - if DLP is disabled links work fine - The dlp contain just 2 rules which alert when a specific number of email addresses exported to any file or device.

Anyone had something similar ?

Thanks



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  • 0 in reply to Mattia Vadalà

    I created a ticket and talked to the support team, it seems there must be a special flag in the sophos backend to enable the update per customer. Waiting for the implementation

  • 0 in reply to Gladys

    I believe there is more to this.  We are a Platinum Reseller and MSP -- I've checked several customer central accounts and NONE of them report a core agent version higher than 2.20.13 (one shows 2.20.11) -- and all have successful updates logged in central for all clients.  Our internal use account:  same thing.  NONE of these have controlled updates configured.  Are you absolutely sure that the latest version core agent has been enabled for all Central Accounts?  I recall seeing some posts here talking about issues with certain WiFi adapters, etc. with this latest version core agent... are you sure they just didn't put the release on hold?  I'm certainly not willing to risk a bunch of issues by starting a support case to get this agent forced out... also, if it's this many that aren't enabled, and it's supposed to be pushed out, there must be some other issue in Central.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent

    Core Agent version 2022.1.1.3 has been superseded by version 2022.2.1. This is due to the Wi-Fi issue that was found. If you need version 2022.1.1.3, I suggest raising a support case so that your environment can be moved into the appropriate release group.

    The release dates for version 2022.2.1 are still in the planning stages, though I expect the release to start before the end of July. 

    Apologies for the confusion Bruce.

    Kushal Lakhan
    Team Lead, Global Community Support
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  • 0 in reply to Qoosh

    Ahh so that makes sense -- basically the updates have been postponed etc. due to fixes pending.  Makes much more sense as no customer of mine (thus far) is beyond the versions I reported.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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