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Remove Sophos Completely from PC

Gunnar Knutsen

Hey everyone I don't know if this is the right place so forgive me if its not.

Sophos Home 4.0.1 is wreaking havoc on my computer. It is blocking almost everything I try to download, even basic things like Discord or perfectly legit and safe programs. I've lost access to a lot of my files as well because of Sophos.

I want Sophos removed entirely from my PC but I cannot seem to remove it. My PC only has 1 account and it is indeed an administrator account. Here is what I have tried so far:

1. When attempting to uninstall Sophos Home via the Windows "Add or Remove Program" feature I get the following error "Uninstallation failed. Failed to stop the service: Sophos AutoUpdate Service"

2. When I attempt to stop any of Sophos' services that are currently running via the the Task Manager it literally doesn't work. Right clicking on any Sophos process and clicking "end" does nothing at all and the process continues to run.

3. Attempting to manually delete any file related to Sophos returns the following error: "You require permission from SYSTEM to make changes to this folder"

4. Attempting to access Sophos' registry keys in regedit returns the following error "Access denied"

I am at an absolute loss of what to do...  



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  • 0

    I had this same exact problem with Sophos still seeing a long removed Trend Micro product. I had to get ahold of the Sophos Zap utility because even with Tamper Protection disabled the Updated service would not stop and I couldn't remove Sophos. After running the SophosZap Program twice it is gone now and I just have to reinstall it with the "SophosSetup --nocompetitorremoval" command according to support to get it working without trying to remove Trend that doesn't exist and failing. 

  • 0 in reply to Seyer@dmin

    If you can locate the "avremove.log" file in the C:\Windows\Temp\ directory, the logs will shed some more light on what was actually detected. If the competitor product has already been uninstalled, there are likely remnants from the installation that Sophos is still detecting. 

    You can find further details on what to do next in the following article under the section "Third-party software isn't installed".
    - Failure to install Sophos due an issue uninstalling a 3rd party product

    In short, you'll need to use the product identifier that is reported in the avremove.log to locate and delete it from the registry. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
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