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Endpoint not comunicating to Sophos Central

Caio Mallmann

Ok, so I have some devices on my organization that don't show up in Sophos Central.
I've already made some research on how to fix this issue, but there are some concerns:

1 - they've been deleted for more than 90 days, so I cannot recover their passwords for desabling Tamper Protection.
2 - I dont have phisical acess to the device itself, so I cannot enter advanced start-up as mentioned here: support.sophos.com/.../KB-000036125

Is there any other workaround for making these devices communicate to Sophos Central again?

Thanks in advance.



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  • +1

    Hi Caio,

    Thanks for reaching out to the Sophos Community Forum. 

    The only way to bypass tamper protection without the passcode is to have physical access to the device.

    If you are able to locate the code, the following command can also be used to turn off Tamper Protection via the command line. 
    - C:\Program Files\Sophos\Endpoint Defense\SEDcli.exe -OverrideTPoff <passcode>

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • +1

    Hi Caio,

    Thanks for reaching out to the Sophos Community Forum. 

    The only way to bypass tamper protection without the passcode is to have physical access to the device.

    If you are able to locate the code, the following command can also be used to turn off Tamper Protection via the command line. 
    - C:\Program Files\Sophos\Endpoint Defense\SEDcli.exe -OverrideTPoff <passcode>

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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