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InterceptX and Citrix Virtual Apps and Desktop (Daas) 7.15 lTSR

Matthew Sherman1

Since we've switched from SEP to Sophos. We've had many random issues with users connecting and receiving various connecting errors. I know that this is a Sophos issue because I removed Sophos from all of our Citrix VDAs and all problems go away. last night I added Sophos back to 2 of our 6 VDAs and all of today's errors are from the 2 that have Sophos installed

I added all of the exclusions recommended by Citrix from the following link, even the one that don't apply to our environment. I made sure that the policy applied to the 2 servers that have Sophos installed. 

https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html

Lastly, we are using UPM (profile management) so I attempted to disable the following scan, but the registry entry does not exist in our environment 

https://support.citrix.com/article/CTX238012

I'm sure I can't be the only person experiencing this issue. 

Any assistance would be greatly appreciated.

Matthew Sherman



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  • 0

    Hi Matthew,

    on a customer we have the same issue, with UPM that loads profile from file server, the logon is very long and logging off the session some files remain on server.

    The VDA is 2203 and the OS is Windows Server 2019.

    We tried the same configuration without Sophos and all work fine.

    The exclusions are all present. We tried to set your same registry key and the result not change.

    Do you have found a solution?

    Thank you

    -DS-

  • 0 in reply to DavideSchiavoni

    Could you try disabling the following option via Group Policy? 
    - Computer Configuration > Administrative Templates > System > Group Policy > Continue experiences on this device

    Let me know if this has any improvements in the behaviour you're experiencing. A reboot may be necessary for this change to apply fully.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
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