Since we've switched from SEP to Sophos. We've had many random issues with users connecting and receiving various connecting errors. I know that this is a Sophos issue because I removed Sophos from all of our Citrix VDAs and all problems go away. last night I added Sophos back to 2 of our 6 VDAs and all of today's errors are from the 2 that have Sophos installed
I added all of the exclusions recommended by Citrix from the following link, even the one that don't apply to our environment. I made sure that the policy applied to the 2 servers that have Sophos installed.
Lastly, we are using UPM (profile management) so I attempted to disable the following scan, but the registry entry does not exist in our environment
I'm sure I can't be the only person experiencing this issue.
Any assistance would be greatly appreciated.
The new architecture (Service and Support (sophos.com)) endpoint doesn't have the Sophos Anti-Virus component. So https://support.citrix.com/article/CTX238012 is not relevant any more.
I know for Profile Manager this exclusion C:\Program Files\Citrix\User Profile Manager\ is important: Citrix Guidelines for Antivirus Software Configuration for Citrix Profile Management
I believe auto-exclusions of Sophos adds this if Citrix is detected.
I originally added this one specific file from that directory to the exclusion list. I take it that you're saying that entire directory needs to be added, correct?
Excluding UserProfileManager.exe as a process (with full path) the engine do not execute check on files that are touched by the process.