Sophos UTM: Decommissioning of obsolete URL categorization services CFFS. Click here for important info.

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InterceptX and Citrix Virtual Apps and Desktop (Daas) 7.15 lTSR

Matthew Sherman1

Since we've switched from SEP to Sophos. We've had many random issues with users connecting and receiving various connecting errors. I know that this is a Sophos issue because I removed Sophos from all of our Citrix VDAs and all problems go away. last night I added Sophos back to 2 of our 6 VDAs and all of today's errors are from the 2 that have Sophos installed

I added all of the exclusions recommended by Citrix from the following link, even the one that don't apply to our environment. I made sure that the policy applied to the 2 servers that have Sophos installed. 

https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html

Lastly, we are using UPM (profile management) so I attempted to disable the following scan, but the registry entry does not exist in our environment 

https://support.citrix.com/article/CTX238012

I'm sure I can't be the only person experiencing this issue. 

Any assistance would be greatly appreciated.

Matthew Sherman



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