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Discussions 5 Services are missing since 1.may 2022

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5 Services are missing since 1.may 2022

THEVA_Thomas over 2 years ago

Hi all,

since last Update these services are missing in Sophos Central / Endpoint protection / Status / Services.

Sophos Anti-Virus
Sophos Clean Service
Sophos Safestore Service
Sophos Web Intelligence Filter Service
Sophos Web Intelligence Service

are there any changes why these services are missing?

Also on the client I can see that Sophos Clean Service and Sophos Safestore Service are stopped and the other three are missing

Many thanks

Thomas

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Top Replies

QC over 2 years ago in reply to THEVA_Thomas +1 verified

Hello Thomas, does Sophos Intercept X for Windows: Product architecture changes answer (at least part of) your question? Christian

0 THEVA_Thomas over 2 years ago

With Endpoint Core Agent 2.20.13 these Services are missing

on Agent Version 2.20.11 all these services are running!

Why?

many thanks

Thomas
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+1 QC over 2 years ago in reply to THEVA_Thomas

Hello Thomas,

does Sophos Intercept X for Windows: Product architecture changes answer (at least part of) your question?

Christian
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0 THEVA_Thomas over 2 years ago in reply to QC

Hello Christian,

many thanks for the answer and the link.

It explains everything I mentioned!!!

How could I get these informations from Sophos next time instead of searching for it?

many thanks again

Thomas
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0 Qoosh over 2 years ago in reply to THEVA_Thomas

The best way to stay up to date with the latest changes in Sophos' products is to sign up for blog notifications from each of the product pages that interest you. For Intercept X Endpoint, you can use the link below.
- Intercept X Endpoint > Release Notes and News

Kushal Lakhan

Team Lead, Global Community Support
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