after updating the Sophos Central Enpoint Agent and rebooting the client, Outlook is crashing right after startup.
This problem occurred on several clients.
After a while of testing, I found out that the real-time protection is causing the issue.
When the service is disabled, Outlook works fine.
Also, I just disabled the Remote Files option in the central policy, applied it and Outlook functions as normal with real-time protection turned on.
OS: Windows 10 Pro (Build 19044.1645)
Endpoint Agent Version:
Core Agent: 2.20.13 (2.20.11 as well)
Endpoint Advanced: 10.8.11.4
Sophos Intercept X: 2.0.24
License: Intercept X Advanced with XDR
Installed Office 64-Bit: Microsoft 365 Apps for Enterprise (Version 2203 Build 16.0.15028.20228)
Is someone having the same issue?
This wiped out all of our estate, there is an issue with DLP turn this setting off on the endpoints or via the policy and it will start working again.
Thank you @TomHilton. This Workaround did the trick. Though I hope this will get fixed soon.
I believe this is fixed in the next release.
Other than either turning off DLP or excluding remote files, you can exclude just
This would be better than all remote files. Where server is the name of the file server I assume the users documents are on?