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In which customers was my endpoint installed?

Ardit Latifaj

Hello dear community,

I have the problem that I used a wrong installer when installing an endpoint for a customer. Unfortunately, with the large number of customers, I do not know in which customers the PC was installed.

When uninstalling, the tamper protection is requested. Since I do not know where the PC was installed to I do not have this password

Is there any way to read out the customer or a customer ID?

Greetings and thank you very much!



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  • +1

    type "C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\CustomerIdentifier.txt"

    Has the customer ID. E.g 32b90f2d-2483-4f1e-872d-34eb6df8cdec

    Also, under:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate

    There is the string value: CustomerID, slightly different form, E,g,

    32b90f2d24834f1e872d34eb6df8cdec

    I assume you can map the customer id back to the account?  I'm aware there is a partner portal but I haven't seen in in year.  If there is a listing of customers displayed, I would expect if you open the Developer tools when you refresh that page, there will be an API call and response in JSON format you can use to find the customer id and map it back to a friendly name.

  • 0 in reply to Sophos User930

    Hello,

    thank you very much for your helpful answer!
    Based on your answer, I was able to locate the <customer ID> and assign it.
    I was able to assign the <Customer ID> using the "MSPUsageFile". In the file the <Customer ID> corresponded to the <External ID>.

    Kind regards!

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