Hello there!
I have some questions. I wasn't sure where to open this thread (f.e Sophos Central or Intercept X Endpoint ). Please excuse me if my posting here is wrong.
We recently joined Sophos. We also caught a lot of malware that our previous security software couldn't find. At first we were satisfied. But I have some problems. We would like to ask if it may be due to lack of information or misuse.
In general, we experience performance loss after installation. Our applications open late compared to the past.
The applications we use (microsoft office, solidworks & oth...);
We showed the folder and .exe paths from Sophos Central -> Global Settings -> Allowed Applications. We had all active users updated the rule via the interface. But our problem remains.
If in the software settings section;
Only if we turn off the "Realtime Scanning -> Files" section, the slowness of the application is solved.
Could it be something we did wrong or overlooked? We would be glad if you share your ideas and suggestions.
Thank you.
Kind regards.
**Sorry for spelling mistakes.
Core agent : 2.20.xxx
Endpoint Advanced: 10.8.xx.x
Sophos intercept x: 2.0.xx
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