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Failed to install sme64: general error on multiple Servers

Hi 

We have a few servers running Intercept X Advanced that have the error "Failed to install sme64: general error"

We have not turned off Automatic Root certificate Updating as indicated in this article support.sophos.com/.../KB-000043790

is there any log that i can check to see what the issue is? Tried to manually update with no success



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