Failed to install sme64: general error on multiple Servers

Question

Hi 
 We have a few servers running Intercept X Advanced that have the error "Failed to install sme64: general error" 
 We have not turned off Automatic Root certificate Updating as indicated in this article support.sophos.com/.../KB-000043790 
 is there any log that i can check to see what the issue is? Tried to manually update with no success

Sophos User930 · Accepted Answer

Does my suggestion here help: 
 https://community.sophos.com/intercept-x-endpoint/f/discussions/133168/sophos-ml-engine-64-bit-failed-to-install

dbet · Answer

I've been fighting with this on multiple older servers. Once Automatic Root cert updating is on, the one thing that seems to fix it is to go to this URL from a browser on the affected machine and once the page resolves ok then do another manual update, it should auto update after as well: https://trusted-root-g4.chain-demos.digicert.com/ 
 I suspect going to that page pulls down an updated cert needed for the update package.

Failed to install sme64: general error on multiple Servers

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