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Multiple PCs frozen right after update.

Over the last couple weeks, since we received the Core Agent update to 2.19.8 on 10/4, we've had multiple older machines freeze completely.  Screen freezes, no keyboard or mouse, NIC unresponsive.  We have to do a hard shut down to bring them down and back up.  Not positive that this update is the culprit, but on the computers that have been freezing 2 to 3 times a day, we uninstalled Sophos and they've been behaving for a couple days now. 

Models affected:  HP xw4400, HP xw4600, Z400.  All have been running Win10 21H1 with last update back in September.  "Newer" computers (e.g. Z420, Z4 G4) have not had this problem.  Event logs show nothing out of the ordinary around the time of crash.  

Just curious if anybody else has run into this in the last week.    



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  • We are having the same issue with HP 6000 Pro SFF with Intel Nics. About 48 computers with the issue since October.

  • Same here.  HP 6000 Pro SFF as well.  I have one person that it specifically freezes at roughly 11AM and 2PM every single day and moved with her to a different computer (same model).  I have others that it hasn't happened to a single time yet.  I have verified if the Real Time file scanning is disabled, the issue stops occurring.  Anyone have any fixes for this yet?

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  • Same here.  HP 6000 Pro SFF as well.  I have one person that it specifically freezes at roughly 11AM and 2PM every single day and moved with her to a different computer (same model).  I have others that it hasn't happened to a single time yet.  I have verified if the Real Time file scanning is disabled, the issue stops occurring.  Anyone have any fixes for this yet?

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